Dispatcher - HVAC Technicians

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by Home Serve in 2020. Home Serve, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

• Notify customers when parts arrive and coordinate the logistics to install parts.
• Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
• Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
• Manage technician’s workload to achieve compliance goals.
• Communicate any service concern /issues.
• Responsible for creating work orders, dispatching technicians, and communicating with customers.
• Must remain agile and ready to handle sudden route changes or delivery issues.

• Dispatch Experience
• Excellent Organization Skills
• Excellent Communication Skills
• Quick Thinker
• Problem Solver
• Able to work in a fast pace environment
• Enjoy Providing exceptional customer service
• Flexibility to work overtime
• Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
• High school diploma or equivalent
• Familiarity with the operation of HVAC Systems a plus. IE:
  Wennsoft / Click
• Ability to work in the Exton office 5 days a week

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time off
• Eligibility to enroll in up to two Home Serve coverage plans paid for by the company

Home Serve USA is an equal opportunity employer. #HSES