Level Service Advisor - Medium & Heavy Duty Truck and Bus Operations

Position: High-Level Service Advisor - Medium & Heavy Duty Truck and Bus Operations
Description

Wolfington Body Company

Position: High-Level Service Advisor - Medium & Heavy Duty Truck and Bus Operations

Salary: $100,000 - $130,000 per year

Shift: Days Mon to Fri

Work arrangement:
Onsite

Location: Exton, PA
Job Summary:
We are seeking an experienced, customer-focused, and highly organized Service Advisor to join our growing team. This is a senior-level position designed for a professional who understands the unique demands of medium and heavy-duty truck and bus service operations and is passionate about delivering an exceptional customer experience.

Our ideal candidate understands that service excellence goes beyond repairing vehicles-it means building trust, communicating proactively, solving problems, and creating long-term customer relationships. We are looking for someone who takes ownership of every customer interaction and consistently exceeds expectations.

Responsibilities

• Serve as the primary point of contact for fleet customers, owner-operators, and commercial accounts.
• Deliver a best-in-class customer experience by maintaining clear, professional, and proactive communication throughout the repair process.
• Build strong customer relationships through responsiveness, integrity, and follow-through.
• Write, manage, and close repair orders accurately and efficiently.
• Communicate repair recommendations, estimates, timelines, and repair status updates with confidence and transparency.
• Coordinate workflow between customers, technicians, parts departments, and management to ensure timely vehicle turnaround.
• Resolve customer concerns professionally and effectively while maintaining a positive customer experience.
• Monitor repair progress and proactively communicate delays or changes.
• Maximize labor sales and identify additional service opportunities that genuinely benefit the customer and their operation.
• Support shop productivity goals while maintaining a customer-first mindset.
• Ensure a high level of customer satisfaction, retention, and repeat business.

Qualifications

• Minimum 5 years of Service Advisor experience in a medium or heavy-duty truck and/or bus dealership, fleet, or commercial repair environment.
• Demonstrated history of providing outstanding customer service and building long-term customer relationships.
• Strong knowledge of diesel engines, commercial vehicle systems, DOT requirements, and preventative maintenance programs.
• Experience working with major truck or bus manufacturers preferred.
• Exceptional communication, conflict-resolution, and relationship-building skills.
• Ability to read and understand repair estimates, labor operations, and technician recommendations.
• Proficiency with service management software and repair order systems.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

What We're Looking For
The successful candidate will be:

• Customer-obsessed and committed to creating a positive experience on every interaction.
• A strong communicator who keeps customers informed and never leaves them guessing.
• Professional, accountable, and solution-oriented.
• Comfortable working with high-value fleet accounts and demanding service environments.
• Focused on building trust, loyalty, and long-term customer partnerships.

What We Offer

• Competitive salary: $100,000 - $130,000 annually
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

If you have extensive experience in commercial truck and bus service operations and believe that exceptional customer service is just as important as technical expertise, we want to speak with you.