Associate Specialist, TCS, NA

Title:

Associate Specialist, TCS, NA

Requisition

Location:

Exton, PA, US, 19341

Department: TCS

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

In this role the job holder will support key development accounts and other customers as required. It provides technical assistance relating to West's products, processes and services portfolio and assists in identifying and closing sales opportunities. This role also coordinates and administers assigned task and small projects in applicable technical areas and is the technical interface between the customer and West's functions.

• Lead West customers (may include some Key/Global or strategic accounts) in technical matters relating to drug-closure compatibility, packaging recommendations, component processing, functionality, product/packaging development, extractable/leachables and other test requirements, complementary systems, such as devices, safety administration systems, etc. and other information as needed to help assure West products will meet their requirements
• Take a proactive role as technical interface between the customer and West’s functions: be an active part of the market segmented sales teams, support development of commercial strategies for products / services and customers, implement West´s product and technical commercial strategy for the day-to-day customer, relationship, represent the Voice of Customer to the West organization
• Update the cross functional teams on technical issues/projects within customers:
  Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects, advise on the status of and drive technical aspects of internal and external customer linked projects
• Promote, present and actively participate in growing West business: prepare technical presentations and training materials, educate customers on product applications, share industry insights with customers, provide blogs and other support to reinforce industry thought leadership, attend and participate in trade shows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and West Analytical Laboratories.
• Build expertise in key market knowledge areas over and above the internal trainings.
• Provide specific technical training to West employees as assigned.
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness.

• Bachelor's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) or equivalent experience required
• Master's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) preferred

• No min required preferred
• Experience in technical support, analytical laboratory, research and development, or engineering role. preferred

• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills; able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple…