Lead Teller

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail Branch organization, you will be based in Exton, PA at 337 North Pottstown Pike Exton, PA 19341.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.

Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Handles transaction and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

• Coaches, mentors and leads tellers by example to deliver a unique customer experience.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology, tools and resources.
• Handles transaction and problem resolution processes.
• Assists the Branch Manager in performance management and new‑hire selection processes.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Accuracy and Attention to Detail
• Addressing Customer Needs
• Coaching Others
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience (including military service) may be considered.

No degree required. No required certification or license.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; and between 15 to 25 vacation days each year, depending on career level and years of service.

If an accommodation is required to participate in…