Director, Post-Merger Integration

Ricoh North America (RNA) is seeking a Post‑Merger Integration (PMI) Lead to accelerate value realization from acquisitions and partnerships supporting our growth strategy in the North American market, with a primary focus on technology and software (Tech/SW) transactions. This role owns end‑to‑end integration program leadership, from diligence and Day‑1 readiness through Day‑100 stabilization and ongoing synergy realization; ensuring integration scope, costs, timelines, and value levers are clearly defined, actively managed, and delivered.

Reporting into the Corporate Development/M&A function, the PMI Lead is the single accountable owner for integration governance, cross‑functional execution, and executive reporting for assigned deals. The role drives outcomes through influence and (as applicable) direct management of project resources, partnering with RNA functional leaders across Sales, Service/Delivery, Operations, Finance, HR, IT, Legal, Compliance, and Procurement to protect customers, maintain business continuity, and achieve committed synergy targets.

• Own integration planning during diligence: build the integration thesis (scope, approach, operating model impacts), identify Day‑1 requirements, estimate integration effort/costs, and stress‑test synergy assumptions with functional leaders and Finance.
• Stand up integration governance: steering committee cadence, workstream charters, decision rights, escalation paths, and disciplined program management (integrated plan, RAID log, dependency and change control).
• Drive Day‑1 readiness and Day‑100 execution to ensure business continuity, customer protection, and minimal disruption to field, service, and customer success operations.
• Lead cross‑functional work streams (e.g., Commercial/Sales, Service & Delivery/Customer Success, Operations, Finance, HR, IT, Legal/Compliance, Procurement), with clear deliverables, owners, and milestones; remove blockers and secure timely decisions.
• For Tech/SW deals, coordinate product, engineering, and IT integration considerations (e.g., platform/architecture alignment, tooling, SDLC, support model, data flows) and ensure required controls (security, privacy, compliance) are incorporated into the plan.
• Partner with Finance to translate deal models into measurable initiatives with baselines/targets; track synergies and integration costs, report performance vs. plan, and drive corrective actions when variance occurs.
• Develop integration communications and change plans (stakeholder mapping, leadership alignment, operating rhythm, culture considerations) to enable adoption and retention of key talent.
• Provide executive‑ready updates and decision briefs for RNA leadership, including progress dashboards, key risks, and recommended trade‑offs.
• Institutionalize best practices for RNA PMI: refine playbooks, templates, and lessons learned; coach workstream leads and strengthen integration capability over time.

• Required Qualifications &
  
  Experience:
  
  8+ years of experience leading complex, cross‑functional programs (PMI, transformation, strategy execution, operations, or consulting) with measurable delivery outcomes.
• 5+ years of direct PMI experience leading post‑close integrations and/or separation activities (e.g., Day‑1 readiness, Day‑100 plans, TSA management, synergy tracking, and benefits realization governance).
• Experience supporting and integrating Tech/SW businesses (e.g., SaaS, software products, managed services, or cloud‑enabled solutions), including exposure to product/engineering or technology operating models.
• Demonstrated ability to lead senior stakeholders in a complex organization, including facilitation of steering committees and driving timely decisions without formal authority.
• Strong business acumen and financial fluency (integration cost‑to‑achieve, synergy baselines/targets, KPI design, and variance management) in partnership with Finance.
• Experience with operating model and process integration across commercial, service/delivery, and enabling functions; comfort working with field organizations and customer‑facing teams.
• Change management experience (communications, org…