Computer Operator

Purpose

This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production.

• Obtains the data from file transfer systems and processes it
• Generates and sends return files and reports as needed to customers within service-level agreements
• Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
• Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
• Reports issues or exceptions, including non-receipt of customer data
• Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
• Supports Local Technical Support with data processing for testing new projects, products or services
• Supports scheme or customer audits
• Supports and troubleshoots production issues
• Processes and categorizes new production faults
• Retrieves information to be able to pass to Customer Services to transfer to customers

• Auditing
• Operations & Production tools
• Continuous Improvement methods & tools
• Programming Languages
• Database design & management
• Computing Skills
• Data Management
• Analytics

• Detail Oriented
• Teamwork
• Multitasking