Licensing Engineer

We Are

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are

You have spent years in technical support or systems administration roles where the stakes were real. When a customer's license server goes down or their deployment fails, you are the person who figures it out, not the person who escalates. You understand how software licensing, network topology, and operating system quirks intersect to create the problems that land on your desk.

When someone says, "it's not working," you already have three hypotheses forming before they finish the sentence. You do not need a playbook for every scenario because you have built your own mental map of how things break and how to fix them.

Working with government customers does not intimidate you. You understand the rigor, the documentation requirements, and the need for precision in every interaction. You are comfortable being the first point of contact for business-critical licensing issues, and you know how to communicate clearly whether you are talking to a frustrated engineer or a procurement officer who needs to understand what went wrong.

At Synopsys, you will support customers who depend on our software to do work that matters, and you will be part of a team that takes that responsibility seriously.

• Troubleshoot and resolve software installation, licensing, and configuration issues for Ansys customers, particularly those in government sectors, using your knowledge of Windows and Linux systems, FLEXlm, and network administration
• Serve as the primary point of contact for all licensing and configuration concerns, managing the full lifecycle from initial inquiry through resolution
• Track and document every step of the licensing fulfillment process in Salesforce, from procurement through delivery, ensuring nothing falls through the cracks
• Manage software asset inventory including license keys, entitlements, and deployment configurations, maintaining accurate records that support business critical operations
• Diagnose complex technical issues by analyzing system logs, network configurations, and license server behavior, then translate your findings into clear next steps for customers
• Collaborate with sales, engineering, and documentation teams to identify patterns in support cases and drive improvements to deployment processes and customer onboarding
• Maintain compliance with government customer requirements and internal processes, ensuring every interaction meets the standards expected in regulated environments

• Keep customer projects moving by resolving licensing and deployment blockers quickly, preventing costly downtime for engineering teams who depend on Ansys software daily
• Build customer trust and loyalty through consistent, high-quality technical support that demonstrates deep product knowledge and genuine commitment to their success
• Improve product deployment and licensing workflows by surfacing real world customer pain points to internal teams, directly influencing how future releases are packaged and delivered
• Strengthen Synopsys' position with government customers by delivering the level of precision, documentation, and responsiveness these accounts require
• Reduce escalations and repeat issues by creating clear documentation and knowledge base articles that help customers and Channel Partners solve common problems independently
• Contribute to revenue retention by ensuring customers can fully utilize their software investments, making renewal decisions easier when the time comes
• Mentor less experienced support engineers by sharing your troubleshooting approaches and system knowledge, raising the capability of the entire team

• Bachelor's degree in computer science, Information Technology, or related technical field, plus 5 years of…