Business Analyst, Office

What you’ll be DOING

The Business Analyst is responsible for eliciting, analyzing, and documenting business requirements to support effective solution delivery. This role serves as a critical liaison between business stakeholders and IT teams, ensuring that business needs are clearly understood, translated into actionable specifications, and aligned with organizational objectives. The Business Analyst plays a key role in driving clarity, improving processes, and enabling successful project outcomes through robust analytical and communication skills.

• Lead requirements gathering and documentation for business and technology initiatives, partnering with stakeholders to elicit, validate, and maintain clear, comprehensive, and traceable requirements throughout the project lifecycle.
• Conduct impact assessments and gap analyses to evaluate current-state processes, identify risks and dependencies, and recommend solutions that address business needs while aligning with strategic objectives.
• Translate business requirements into actionable deliverables
  , including user stories, functional specifications, and process models, ensuring clarity for technical teams and alignment with desired outcomes.
• Serve as a key liaison between business users, IT teams, and external vendors
  , facilitating effective communication, managing expectations, and ensuring alignment across all parties involved in solution delivery.
• Support testing activities
  , including test planning, test case development, and execution oversight, as well as coordinating defect triage to ensure issues are accurately identified, prioritized, and resolved in a timely manner.

• Extensive experience of Business Analyst experience, with foundational experience supporting Property & Casualty (P&C) insurance initiatives.
• Robust understanding of the end-to-end insurance lifecycle, including underwriting, policy administration, claims, and billing processes.

• Demonstrated strength in facilitation and stakeholder management, with the ability to engage, influence, and align cross-functional teams.
• Proven experience developing high-quality documentation, including BRDs, FRDs, and SRS, as well as managing and refining product backlogs in partnership with Product Owners & Managers.
• Proficiency in Agile methodologies and tools such as JIRA, Confluence, and Rally, with hands‑on experience supporting Agile delivery teams.

• Working knowledge of Guidewire Policy Center or similar Underwriting platforms.
• Experience supporting Underwriting initiatives and data‑related migration, reporting, and/or system integrations.
• Relevant professional certifications such as Guidewire certifications, IIBA (e.g., CBAP) or Agile certifications (e.g., CSPO) preferred.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused…