Manager, AI Solutions

Manager, AI Solutions

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O.

West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development.

Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary:

The Manager, AI Solutions is an enterprise business-facing leader responsible for identifying, designing, and enabling practical AI-driven solutions across West's global operations and cross-functional value streams. This role translates business challenges into scalable AI-enabled use cases that improve decision quality, productivity, and process standardization while maintaining alignment to West's enterprise planning and operational framework. This individual partners closely with Supply Chain, Operations, Commercial, Finance, Quality, DBI, and IT to ensure AI capabilities are applied responsibly and effectively to solve high-impact business problems.

The role builds lightweight AI agents and prototypes where appropriate and collaborates with technical teams for scalable deployment of more advanced solutions. This position drives enterprise adoption of AI-enabled business practices while reinforcing harmonized global standards and measurable value realization.

Essential Duties and Responsibilities:

• Identify and prioritize high-impact AI use cases aligned to enterprise operational and Supply Chain objectives
• Translate business challenges into clearly defined AI-enabled solution requirements
• Design and build lightweight AI agents and workflow automations using approved enterprise tools
• Identify data readiness gaps that limit AI effectiveness and partner cross-functionally to address them
• Support monthly business cadence and operational decision cycles with AI-enabled insights where applicable
• Establish repeatable frameworks for responsible AI usage within business functions
• Serve as the bridge between business stakeholders and technical teams for AI-related initiatives
• Measure and communicate value realization, productivity impact, and decision-quality improvements
• Partner with D&T and DBI to transition validated prototypes into scalable, production-ready solutions
• Drive enterprise adoption of AI-enabled tools through enablement, documentation, and structured change management
• Ensure AI solutions align with standardized enterprise processes and systems
• Promote an enterprise mindset versus siloed optimization while reinforcing scalable AI practices

Other duties as assigned

Education:

Bachelor's Degree - preference for Supply Chain, Engineering, Finance, Data Analytics, or relevant experience. MBA Preferred

Work Experience:

5+ years in Supply Chain, Operations, or AI-related experience. 3+ years of hands-on experience applying AI tools in business environments. Preference for Global Supply Planning and/or Site/Manufacturing experience. Preference for experience in Pharmaceutical, Medical Device, or other regulated industry

Knowledge, Skills and Abilities:

Demonstrated ability to translate business problems into AI-enabled solution frameworks. Proficient in building AI agents, copilots, or workflow automations using enterprise-approved tools. Experience using generative AI and large language model (LLM) tools, such as ChatGPT (OpenAI),…