Senior Manager SAP QM, Functional Design & Architect

Senior Manager SAP QM, Functional Design & Architect

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future? There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work.

And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary:

The Senior Manager is responsible for leading the global SAP Quality Management domain across West's enterprise applications landscape and its integrations. This role serves as the functional owner and strategic partner for SAP QM capabilities, ensuring global Quality processes are designed, deployed, governed, supported, and continuously improved across all manufacturing sites and business functions. This position partners closely with global and site Quality teams, Operations, Regulatory, Manufacturing, Supply Chain, Plant Maintenance, DBI, and D&T Leads to deliver scalable, compliant, and business-aligned SAP QM solutions.

The role supports integration between SAP Quality Management, Plant Maintenance, Manufacturing, Materials Management, Warehouse Management, Batch Management, Document Management, analytics platforms, and other SAP and non-SAP systems. The Senior Manager will drive global process standardization, support SAP S/4

HANA transformation initiatives, lead solution design for Quality-related business requirements, and ensure robust system support for validated and regulated environments. This role will also identify and enable opportunities to integrate AI, automation, analytics, and intelligent workflow capabilities into Quality processes in partnership with DBI and D&T enterprise teams.

Essential Duties and Responsibilities:

• Lead the global SAP Quality Management domain and act as the primary D&T functional owner for SAP QM processes, capabilities, governance, and roadmap execution.
• Partner with global Quality leadership, site Quality teams, Operations, Manufacturing, Supply Chain, Regulatory, DBI, and other business stakeholders to understand business needs and translate them into scalable SAP QM solutions.
• Drive global standardization of Quality Management processes across manufacturing sites, including inspection planning, inspection lots, results recording, usage decisions, batch release support, certificates of analysis, quality notifications, nonconformance processes, and Quality master data.
• Provide functional leadership for SAP QM integration with Materials Management, Production Planning, Manufacturing Execution, Warehouse Management/EWM, Plant Maintenance, Batch Management, Document Management, Regulatory systems, analytics platforms etc.
• Leverage Plant Maintenance knowledge to support integrated Quality and Maintenance processes, including equipment calibration, inspection points, maintenance-related quality checks, preventive maintenance linkages, and asset-based quality controls.
• Lead SAP QM solution design for global projects, enhancements, integrations, and transformation initiatives, including SAP S/4
  
  HANA global programs.
• Collaborate with DBI and D&T stakeholders to improve Quality data visibility, reporting, analytics, dashboards, and insights for site and global Quality stakeholders.
• Partner with business and various D&T teams to define Quality data standards, master data governance, reporting requirements, KPIs, and data integrity expectations.
• Ensure SAP QM solutions comply with applicable regulatory, GxP, computer system validation, data integrity, cybersecurity, and internal control requirements.
• Support validation activities for Quality-related systems and enhancements, including URS, functional requirements, testing documents such as OQ/PQ, traceability, and change control.
• Lead and facilitate global workshops with Quality stakeholders to align on process design, system requirements, site readiness, deployment plans, and adoption needs.
• Manage prioritization of SAP QM enhancements, incidents, defects, and project deliverables in alignment with business value, compliance requirements, operational impact, and global process standards.
• Provide functional guidance to internal and…