Senior Technical Site Support

• Develop and efficiently operate all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures
• Provide support for facility IT systems and end users, including shop floor systems, MES, ERP, servers, LAN/WAN equipment, desktops, laptops, communication, and collaboration systems
• Assist with troubleshooting and problem determination/resolution
• Collaborate with regional and global Digital and Transformation teams to maintain the service catalogue and service level agreements
• Participate in local, regional, and global Digital and Transformation projects
• Coordinate project rollouts at the local site level
• Use Service Management tools to track workloads
• Participate in the on-call support rotation
• Maintain a clean, orderly, and safe work area
• Demonstrate exemplary behavior regarding IT security
• Comply with regulations, policies, procedures, safety rules, environmental health and safety requirements, and the corporate Code of Conduct
• Support and contribute to Lean Sigma programs and activities
• Perform other duties as assigned based on business needs

• Bachelor's Degree in Computer Science, or equivalent experience required
• 3+ years of experience in IT support and/or IT operations, ideally in a regulatory manufacturing environment
• Experience collaborating within international teams
• Excellent interpersonal and communication skills
• Strong service orientation
• Ability to work on own initiative and meet deadlines
• Openness to change and preparedness to drive change
• Required language:
  English
• Desktop support, including MS Office Suite
• MS Windows Server administration
• Network technologies/protocols and administration
• Microsoft Active Directory
• Microsoft Office 365
• Ability to comply with company safety and quality policies
• Ability to comply with relevant SOPs and regulatory requirements, including cGMP, Computer System Validation, and 21 CFR Part 11
• ITIL Foundations v3 preferred
• Willingness/ability to travel up to 10%, up to 26 business days per year
• Ability to perform light exertion involving up to 20 lbs/9 kg
• Where permitted by law, satisfactory completion of background screening is required for employment

Demonstrates expertise in IT support and operations, with a strong focus on regulatory compliance and service orientation. Proficient in managing infrastructure, end-user devices, and collaborating on digital transformation projects.

• IT Support Experience
• MS Windows Server Administration
• Network Technologies/Protocols
• Microsoft Active Directory
• CGMP Compliance

• Desktop Support
• MS Office Suite
• Microsoft Office 365
• Service Management Tools
• Troubleshooting
• Problem Resolution
• Regulatory Requirements
• Computer System Validation
• 21 CFR Part 11
• Lean Sigma Programs

• Excellent Interpersonal Skills
• Strong Service Orientation
• Ability to Work Independently
• Openness to Change
• Communication Skills

• Bachelor's Degree in Computer Science
• ITIL Foundations v3

• Regulatory Manufacturing Environment
• Safety Policies
• Quality Policies
• SOPs

• LAN/WAN Equipment
• Collaboration Systems
• MES
• ERP