Senior Technical Site Support

Description

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.

At West, were a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, Wests indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

Therers no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the sites infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).

• Provide support for IT systems and End-Users in the facility, including, but not limited to:
  Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
• Assist with troubleshooting and problem determination/resolution.
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
• Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
• Professional attitude in maintaining a clean, orderly and safe work area.
• Exemplary behavior in IT security related topics.
• Participate in “on-call” support rotation.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Act in accordance with the companys Guiding Principles and adherence to the corporate Code of Conduct.
• Compliance to all local site Environmental, Health and Safety regulations.
• Compliance to all local site company policies, procedures and corporate policies.
• Other duties as assigned.

• Bachelor's Degree in Computer Science, or equivalent experience required.

• 3+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment.
• Experiences in collaboration within international teams.

• Excellent interpersonal skills and communication skills
• Strong service orientation
• Ability to work on own initiative and to meet deadlines
• Open to change and prepared to drive change
• Required Language:
  English
• Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience
• Completes a variety of atypical assignments
• Work…