Learning & Development Specialist

Learning & Development Specialist

Job Category: Human Resources

Requisition Number: LEARN
001340

• Full-Time
• Hybrid
• Exton, PA 19341, USA

The Learning & Development (L&D) Specialist designs, builds, and maintains scalable training content and learning experiences using AI-enabled tools, making high-quality, personalized learning available to employees and managers faster and more cost-effectively than traditional development methods allow. This role replaces a director-level L&D function with a leaner, execution-focused position that emphasizes hands-on content development, tool adoption, and measurable skill-building outcomes over strategic program ownership.

It directly supports AFS's broader efficiency and AI-adoption goals by modeling how AI can be used responsibly to improve internal operations.

This role owns the end-to-end development, maintenance, and personalization of AFS training content and materials, including selection and day-to-day use of AI-enabled authoring and delivery tools within approved budget and vendor guidelines. The Specialist has decision-making authority over instructional design choices, content formats, and tool usage, and escalates decisions involving new vendor contracts, enterprise-wide learning strategy, or budget outside approved limits to their manager.

This role partners closely with subject matter experts across business units, HR/Talent partners, IT and Information Security (to vet AI tools and ensure no Restricted or Confidential data — including client production data, NPI, or source code — is submitted to third-party AI systems without approval), and Compliance to ensure training content and delivery align with FFIEC, SOC 2, and AFS data classification requirements.

• Design and build training content and learning modules using AI-enabled authoring tools, reducing development time versus traditional methods.
• Personalize learning paths for employees and managers by tailoring content and pacing to role, skill gaps, and performance data.
• Maintain and continuously update the L&D content library to keep materials accurate, relevant, and aligned with product and process changes.
• Partner with subject matter experts across AFSVision, IRIS, CRN, and Pricing Dashboard teams to translate technical and functional expertise into effective training content.
• Drive adoption of AI-enabled learning tools and resources by promoting their use, gathering feedback, and iterating on the employee experience.
• Facilitate live and virtual training sessions and workshops on new skills, tools, and AI-enabled learning resources.
• Evaluate, pilot, and recommend new AI-based learning technologies, vetting each against AFS data classification and security standards before use.
• Measure and report on training effectiveness, completion rates, and skill-building outcomes, using data to prioritize content updates.
• Support onboarding by building AI-personalized learning paths that accelerate new hire ramp-up.
• Coach managers on integrating AI-enabled learning resources into team development and performance conversations.

Success in the first year is defined by a measurable shift toward AI-enabled, self-service learning — faster content development, higher engagement, and broader adoption of AI-enabled learning resources — while maintaining AFS's compliance and data security standards.

• Achieve a 30% reduction in average training content development and update cycle time by using AI-enabled authoring tools.
• Deliver personalized learning paths for at least two priority employee populations (e.g., new managers, technical onboarding) with measurable completion…