Project Manager, Change Management

Description Job Overview

The Project Manager owns the end-to-end delivery of assigned projects using disciplined planning, documentation, monitoring, control, and stakeholder management practices. The Project Manager is accountable for delivering projects on time, within approved scope and budget, and in alignment with business objectives, regulatory expectations, operational readiness needs, and Citadel standards.

This role requires proactive leadership, clear communication, rigorous follow-through, detailed project artifact management, and the ability to identify, elevate and resolve risks, issues, dependencies, decisions, and action items before they impact delivery.

• Plan projects in order to accomplish its goals within constraints such as time, cost and agreed quality standards
• Meet with project stakeholders in order to gather and fully document all relevant requirements.
  • Translate business needs into complete, traceable requirements, user stories, acceptance criteria, and project deliverables; maintain alignment between requirements, scope, testing, training, communication, and implementation activities.
• Schedule tasks, deadlines and milestones for all stakeholders and resources
  • Build and maintain detailed project schedules with clear work breakdown structure, dependencies, owners, target dates, and realistic sequencing; keep schedules current as project conditions change.
• Create detailed chart of milestones for all parties
• Identify schedule uncertainties and risks for both client and IT
  • Maintain project risk, issue, decision, action item, assumptions, dependency, change, and lessons learned logs as appropriate; ensure items are documented with owners, due dates, status, impacts, and resolution notes.
    • Develop schedule contingency plans
    • Day-to-Day Management
• Run the project on a day-to-day basis
  • Drive accountability across project teams by clearly documenting commitments, following up on open items, escalating blockers appropriately, and ensuring stakeholders understand decisions, dependencies, and next steps.
  • Lead project meetings with clear objectives, ensure the appropriate stakeholders are engaged, and close meetings with documented decisions, action items, owners, due dates, risks, issues, and next steps.
  • Prepare and distribute accurate meeting minutes and follow-up communications within established departmental time frames, ensuring stakeholders have a clear record of discussions, decisions, commitments, and required next steps.
• Coordinate team made up of various impacted business units.
  • Lead cross-functional teams through ambiguity by clarifying scope, decision rights, ownership, and required participation from business, technology, compliance, information security, training, change management, vendor, and operational stakeholders.
  • Coordinate project work across assigned business, technology, vendor, and operational resources based on approved scope, requirements, priorities, and delivery timelines.
  • Communicate project work assignments, responsibilities, priorities, and expectations through appropriate project plans, task assignments, follow-up communications, and project management tools.
  • Coordinate communication between project stakeholders, business partners, technology teams, vendors, and other third parties supporting project delivery.
• Efficiently and competently manage problems -- when things go off plan (due to scope-creep, changed requirements, missed deadlines etc.) bring them back on plan or create a new plan with the assistance of key-stakeholders
• Intimately understand the requirements of the project and ensure that work proceeds on-spec
• Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality
• Constantly monitor and report on the progress of a project to all stakeholders
  • Prepare concise, accurate, executive-ready project communications that summarize status, accomplishments, risks, issues, decisions needed, and upcoming milestones without omitting critical delivery details.
  • Build and maintain stakeholder confidence through preparation, reliability, transparency, timely follow-through, professional communication, and visible ownership of project outcomes.

• Facilitate meetings with appropriate IT staff to devise a solution/workflow/prototype that will address and satisfy the business requirements.
• Work with IT Resources & Analyst as needed to revise scope & application/infrastructure architecture as needs of the…