Technical Specialist

Where you will work

The Technical Specialist provides critical underwriting support within the UW Service Center unit, assisting with submission clearance, documentation, and day-to-day operations across the underwriting lifecycle. The role involves timely processing of new and renewal submissions, loss runs and credentialing requests, and the preparation of binders, endorsements, and regulatory notices. The Specialist acts as a key liaison among Underwriters, Middle Office, Shared Services, Brokers, and other internal and external partners to ensure data accuracy, compliant policy issuance, and high-quality service.

The position combines technical expertise with innovation, leveraging AI and automation to streamline processes and enhance the customer experience.

What will your essential responsibilities include?

• Provide underwriting support for the UW Service Center across the full underwriting lifecycle, from submission clearance to policy issuance and renewals where applicable.
• Process submissions promptly and accurately, manage the internal submission mailbox, and collaborate with Underwriting, Middle Office, and Shared Services to respond to inquiries.
• Gather, validate, and organize information from brokers, clients, reinsurers, Shared Services, IT, Claims, and Accounting to support risk analysis and issuance.
• Prepare and process policy documentation (binders, endorsements, rating/coding, regulatory notices), including urgent/rush requests.
• Maintain quality control over output from Shared Services; perform quality reviews before broker/client release.
• Maintain and update process manuals, reference documents, and training materials; provide new/refresher training to staff as needed.
• Keep electronic files accurate and well-organized to support audits, regulatory requirements, and internal controls; support renewal preparation and process improvements; participate in User Acceptance Testing where applicable.
• Act as a liaison across functions and geographies to ensure timely, high-quality service delivery; monitor account information/status, elevate issues as needed, and support reporting or metrics as directed by leadership.
• Demonstrate and continuously develop AI acumen by identifying, testing, and adopting approved AI and automation solutions that enhance underwriting support processes, improve client and broker experience, reduce manual effort, and drive operational excellence while adhering to governance, compliance, and responsible AI standards.

You will report to the Operations Manager.

We’re looking for someone who has these skills and capabilities

• Agility:
  Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives.
• Growth Mindset: has awareness of strengths and development areas; reflects and proactively gives and seeks feedback from others
• Cross Functional
  
  Collaboration:
  
  Focuses on building robust, cooperative relationships both within own team and across teams, geographies and functions

• Relationship Management:
  Builds and maintains positive connections with clients, colleagues, and stakeholders to achieve shared goals
• Compliance & Regulation:
  Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re) insurance sector.
• Planning and Organization:
  Sets clear objectives, plans ahead, and maintains focus to stay on track

• Standard Operating Procedures: defining step-by-step instructions and clear and concise procedures, that consider global and local requirements.
• Data Analysis:
  Gathers, processes, analyses, and derives actionable insights from varied or large sets of data relevant to the industry.
• Internal Control Compliance:
  Understands and consistently adheres to internal controls, processes and guidelines, keeping audits in mind.

• This is a hybrid position. Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely.
• Employment Type
  
  - Permanent Full time

Applicants…