Claims Specialist, GL Middle Market

Sr. Claims Specialist – Middle Market Casualty

Exton, PA;
Hartford, CT;
New York City, NY, Atlanta, GA, Dallas, TX or Chicago, IL and Boston, MA

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

What will your essential responsibilities include?

• Reviewing coverage under policies and handling assigned claims across multiple jurisdictions, as well as setting case strategy for these claims in partnership with colleague mentors and claims management.
• Partner with external counsel in developing and pursuing effective and cost‑efficient litigation strategies for claims in litigation.
• Partner with our in‑house legal unit on coverage issues and coverage litigation involving AXA XL.
• Coordinating and managing communication with internal and external stakeholders (e.g., underwriters, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Consulting with Claims management on large losses and ensuring all steps are taken to achieve the best outcome.
• Producing internal reporting and ensuring that reserves are set according to best practices.
• Identifying, monitoring and reporting on emerging liability and coverage trends.

You will report to the Claims Manager – Middle Market, Americas Region

We’re looking for someone who has these abilities and skills:

• Broad Property and Casualty claim experience:
  Intermediate level experience handling with a focus on litigated and non‑litigated general liability claims. Demonstrated experience negotiating and settling bodily injury and property damage claims.
• Excellent communication: excellent verbal and written communication, presentation and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
• Collaborative approach: develop productive working relationships with insureds, brokers, claim handlers, underwriters and legal counsel. Seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Client‑Service Focused: provide consistent, exceptional customer service; deliver on our promise to clients.
• Exceptional ethics: handle responsibilities with integrity and the highest standards of professionalism.
• Passion for results: approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Intellectual curiosity: willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Education:
  
  Bachelor’s Degree preferred

• Bachelor’s degree
• Candidates with Professional designations such as CPCU, ARM, or AIC and Property & Casualty adjuster licenses are preferred.
• Experience handling a diverse range of casualty claims, including General Liability, Employers’ Liability, and Auto Claims.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that…