More jobs:
Global Director, Technical Customer Support
Job in
Exton, Chester County, Pennsylvania, 19341, USA
Listed on 2026-08-02
Listing for:
JobRx, Inc.
Full Time
position Listed on 2026-08-02
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
West is seeking a strategic leader to oversee the NA and EU Technical Customer Support teams, aligning global processes with APAC where appropriate. You will elevate talent, ensure service excellence for customers, and partner with Sales, Marketing and Product Management to grow key commercial accounts.
You will build technical market knowledge, lead cross-functional initiatives, and manage SLA metrics (NPS/CES) to improve customer experience, reporting to the VP of Customer Operations & Support
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