Supply Chain Manager

Supply Chain Manager (Project Management)

Unbox Your Potential:
Our customers see us as the industry leader for trusted, high quality food service essentials and supply chain solutions and our employees see the value in what they do each day. We offer a culture supported by integrity, growth, relationships, and excellence. We’re looking for a Supply Chain Manager – are you ready to explore your career with us?

The Supply Chain Manager is responsible for leading end-to-end supply chain operations as it relates to a focused customer channel. This role serves as a key liaison between internal teams and external customers, ensuring clear communication, high service levels, and effective execution of new product launches. This is a hybrid position that requires 3 days/week on-site in our Exton, PA office.

• Serve as the primary supply chain point of contact for assigned customers, providing timely updates on demand, supply status, and service performance.
• Lead regular supply or business review meetings with key customers to align on forecasts, supply risks, mitigation strategies, and service metrics.
• Manage escalations and coordinate resolution of customer issues by partnering with operations, planning, logistics, and commercial teams.

• Lead supply chain readiness for new product introductions, coordinating closely with cross‑functional stakeholders.
• Develop and manage NPI supply plans, including material availability, supplier readiness, production ramp‑up schedules, and inventory strategies.
• Ensure timely completion of key project milestones, such as sourcing decisions, component qualifications, pilot builds, and first‑shipment readiness.
• Track launch execution, identify risks early, and drive corrective actions to ensure successful product release and sustained supply.
• Continuously improve NPI processes, tools, and playbooks to enhance future launch performance.

• Co‑own the demand and supply alignment process for assigned product categories in partnership with demand planning, supply planning, sales, finance, and operations.
• Participate in S&OP/IBP meetings and support alignment on demand forecasts, supply plans, capacity, and stocking strategies.
• Monitor customer demand performance, analyze trends, and identify discrepancies or issues requiring corrective action.
• Identify supply risks and opportunities; develop data‑driven mitigation and optimization plans to support service and inventory goals.

• Lead and develop a team of Supply Chain Leads, providing guidance, coaching, and performance feedback to support professional growth.
• Set clear priorities, allocate workload effectively, and ensure alignment with organizational goals and customer expectations.
• Foster a collaborative, high‑performance culture focused on accountability, continuous improvement, and cross‑functional partnership.
• Support the team in resolving complex supply, inventory, or customer‑related issues, escalating when necessary.
• Proactively communicate supply constraints, delays, and recovery plans to maintain transparency and strengthen customer relationships.