Senior Manager, SIOE

Senior Manager, SIOE

Requisition

Location:

Exton, PA, US, 19341

Department:
Marketing

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week

No relocation is provided for this opportunity

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War II. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And we are equally committed to creating a healthier environment and planet through our sustainability efforts.

Global Career Opportunities:
With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross‑functional collaboration.

Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

Recognition & Rewards:
Performance‑based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

In this role, the Sr Manager, SIOE has primary accountability for resolving critical customer supply issues (Prioritizations) throughout the West Supply and Operations network and providing visibility to Voice of Customer (VOC) requirements. This role requires strong relationships throughout the West Supply Network, fluency in West planning systems, West Digital and WD logic. The role also provides guidance and participates in quarter‑end cross‑functional process.

As the key point of contact for Commercial Planning, the role will be leader in the global SIOE process, guide site SIOE weekly meetings, oversee 0‑90 day KPI’s, and adjudicate capacity allocations to customer supply needs. This role will be instrumental in building and maintaining relationships with Commercial, Product Management and Demand Planning teams as well as Operations Supply Planning teams.

This role will be a critical link between Commercial and Supply Chain/Operations leading resolution to critical customer needs.

• Partner to Commercial, Product Management, Demand Planning and leads adjudication of Commercial Prioritizations and Allocations
• Leadership role in Global SIOE and Site SIOE KPI management and site escalation of 0‑90 supply issues and quarterly target achievement
• Ensure Site SIOE and Quarter End process in alignment with financial goals
• Leads routine production site and Commercial team reviews of Prioritization/Allocation activities
• Conducts regular training on Prioritization Process;
  Quarter End Process for network partners (Customer Success and Supply Chain)
• Partners with Supply Process counterparts to improve joint dashboards for Quarter End process
• Drive West sites regarding necessary adjustments to production plans to accommodate critical Commercial supply needs
• Supports large‑scale global crisis, continuity‑of‑supply disruption and/or allocation and monitors commercial impact
• Supports Commercial with strategic information for customer interactions.
• Recognized as a formal SME in Network supply;
  Planning systems (SAP and West Digital)
• Strong level of independent work, decision‑making, and problem solving in a complex environment.
• Other duties as assigned.

• Bachelor's Degree Preference for Supply Chain, Engineering, Finance or relevant experience required
• Master's Degree/MBA preferred

• Minimum 7-8 years Global…