Branch Manager

Location

601 North Pottstown Pike - Exton, Pennsylvania 19341

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that provides excellent client service in all interactions, analyzes clients  needs, and recommends financial solutions to help Key clients achieve confidence in their financial wellness and goals. The Branch Manager is accountable for branch operations and compliance by directing branch team on operational and regulatory procedures, ensuring compliance with operational, security, and audit procedures, and timely completion of branch tasks.

The Branch Manager leads the team through consistent execution of the Branch Playbook to deliver on Branch Goals. The role focuses on acquiring and growing small business relationships and serves as a market leader in the local community and/or designated business area. At Key Bank, we believe it is our opportunity and privilege to help clients move forward in their financial journey, and we take pride in serving clients and making them feel that no bank will fight harder for them.

• Embodies a strong client experience culture, being present with every client and teammate and recognizing the impact on their day, personally, professionally, and financially
• Engages in outside calling to small business clients in and around the community, delivering the full depth and breadth of Key offers; develops centers of influence and networks to identify prospective client referrals with a focus on Small Business
• Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to succeed in activity, behavior, and outcome expectations and individual goals
• Leads and develops the branch team, ensuring understanding of Key s products and services, sales and service processes, and the competitive landscape, while instilling Key s vision and values
• Facilitates strong partnerships within the branch team and with line-of-business partners, focusing on client acquisition and deepening relationships; effectively manages internal and external COIs
• Responsible for staffing, scheduling, recruiting, interviewing, selecting, onboarding, and training new teammates; ensures appropriate staffing coverage by redeploying teammates as needed
• Delivers a consistent coaching and performance management process through observational coaching, joint sales calls, growth and development, and training tools
• Provides guidance to ensure compliance with regulatory, security, and internal controls, including timely completion of branch operations tasks
• Work on Saturdays as directed by management
• Performs other duties as assigned and may be updated at any time
• Complies with Key Bank policies and procedures, conducts business ethically, avoids conflicts of interest, and acts in the best interests of Key s clients and Key

• High School Diploma or GED (required) or equivalent experience
• Bachelor s Degree (preferred)

• Minimum of 3 years  experience in a sales capacity with demonstrated ability to lead and coach a successful sales team (required)
• Minimum of 3 years demonstrated small business deposit/credit experience and familiarity with small business operations (required)
• General understanding of financial statements and concepts (required)
• Understanding of consumer credit including loan-to-value, debt-to-income, and credit reports (required)
• Ability to leverage Centers of Influence (COIs) to promote business (required)
• Experience influencing business partners across functions (required)
• Strong public speaking and communication skills (required)

• Notary License (preferred)

• Lead by example to deliver distinctive service and develop a high-performing team focused on durable client relationships
• Know the client s accounts and business with the bank; exercise sound judgment
• Lead sales team with a proactive client focus and meaningful conversations that support clients  financial wellness goals
• Foster a culture of change and continuous improvement aligned…