Workplace Operations Lead

As the Workplace Operations Lead, you will be responsible for supporting the delivery of consistent, safe, hospitality-driven workplace services across our Americas office portfolio. Based in Exton, PA this role will partner closely with Workplace Operations Managers, Coordinators, regional leaders, and transversal partners to help align local execution with broader Workplace strategy, standards, and priorities. This role will have a significant people management focus and will be expected to actively lead, coach, manage performance.

This role is also focused on strengthening operational consistency, stakeholder experience, vendor performance, team accountability, and continuous improvement across locations, while serving as a trusted workplace partner to colleagues, guests, and business stakeholders.

Our mission is to create inspiring, responsive, and accountable workplace environments that consistently exceed expectations for colleagues, guests, and partners. We do this by anticipating needs, delivering thoughtful solutions, and grounding every interaction in hospitality, care, and operational excellence.

What will your essential responsibilities include?

• Support and enable the Workplace Operations team, including Workplace Operations Managers and Coordinators, by promoting clear expectations, consistent ways of working, and operational excellence across the Americas portfolio.

• Partner with local workplace teams to support day-to-day workplace operations across assigned locations, helping ensure environments are safe, welcoming, functional, and operationally sound.

• Champion a hospitality-first workplace culture grounded in care, responsiveness, professionalism, and service excellence for colleagues, guests, and partners.

• Collaborate with cross-functional partners on workplace projects and initiatives, including employee experience programs, sustainability efforts, office improvements, and operational process enhancements.

• Partner with local teams to manage relationships with third-party service providers and contractors, helping ensure service expectations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) are clearly understood and consistently met.

• Monitor workplace operations performance metrics, identify trends and risks, and develop appropriate KPI and SLA standards to enhance service delivery and employee experience.

• Support budget planning and stewardship by tracking operational expenses, processing purchase orders and invoices, identifying efficiency opportunities, and preparing reporting on performance, occupancy, and service improvements.

• Ensure compliance with health, safety, security, and workplace standards in partnership with Health, Safety and Security partners, including support for emergency preparedness and site certification processes.

• Oversee portfolio wide initiatives from planning through execution, leveraging technology to enhance operations and efficiency where applicable.

• Directly lead, coach, and manage Workplace Operations team members, with a clear focus on improving performance, strengthening accountability, and raising the standard of day-to-day execution and service delivery.
• Set, communicate, and enforce clear expectations for performance, communication, ownership, follow-through, responsiveness, and service standards.
• Provide frequent, direct coaching and feedback to team members.
• Build and maintain strong, trusted relationships with stakeholders across the portfolio to understand evolving workplace needs and deliver thoughtful, experience-driven solutions that support the business.

You will report to the Head of Workplace, Americas

We’re looking for someone who has these abilities and skills:

• Extensive experience in Workplace Operations, Facilities Management, employee experience, or a related field, with experience supporting teams, stakeholders, and multi-site office environments.

• Proven success supporting distributed teams and delivering high-quality workplace services across single-site or multi-site environments.

• Strong project management skills; experience with office build outs,…