Head of Claims Analytics, Americas

New York, NY | Boston, MA | Hartford, CT | Exton, PA | Chicago, IL

The Head of Claims Analytics – Americas is a senior regional leadership role responsible for defining and executing the regional claims analytics strategy and leading the function’s most complex, cross‑functional performance and transformation initiatives. Reporting directly to the Chief Claims Officer, Americas, the role will establish the governance, operating model, insights, and accountability required to improve claims outcomes, strengthen portfolio performance, reduce leakage, and support profitable growth across BU Americas.

The role will build and mature the Claims Analytics – Americas capability and translate claims performance, market intelligence, operational data, and emerging technology into clear business priorities and measurable outcomes. Working in partnership with Americas and Global Claims leadership, the Head of Tech & AI Americas, profit centers, Underwriting, Actuarial, Pricing, Technology, and Data & Analytics, the role will drive execution, strengthen performance management, and embed sustainable change across the region.

Working in partnership with Americas and Global Claims leadership, the Head of Tech & AI Americas, profit centers, Underwriting, Actuarial, Pricing, Technology, and Data & Analytics, the role will drive execution, strengthen performance management, and embed sustainable change across the region.

• Drive the development, implementation, and success of the Americas Claims Analytics strategy, with accountability for measurable improvements in claims performance, operational effectiveness, leakage reduction, client outcomes, and profitable growth.
• Lead the strategic execution of the Americas Claims function’s most complex, cross‑functional analytics, performance, and transformation initiatives, aligning business leaders and delivery partners around clear priorities, accountabilities, investment decisions, and outcomes.
• Build, lead, and develop a high‑performing Claims Analytics capability, establishing the operating model, talent and technical requirements, governance routines, quality standards, and an inclusive culture of innovation, collaboration, and continuous improvement.
• Use claims analytics, portfolio performance, loss experience, and external market intelligence to identify emerging risks, commercial opportunities, operational gaps, and priorities that influence underwriting appetite, pricing, portfolio strategy, client service, and broader business planning.
• Own and embed the regional claims performance management framework, including core KPIs, scorecards, quantified benchmarks, Monthly Business Reviews, leakage management, and corrective action governance, ensuring improvement plans deliver measurable and sustainable results.
• Own the Americas Claims data governance agenda in partnership with global teams, establishing core data elements, data quality expectations, reporting standards, and accountability across portfolios, internal partners, IDA, and TPAs so insights are reliable and actionable.
• Partner with the Head of Tech & AI Americas, Digital Leads, Product Owners, Technology, and Global Data & Analytics to define and execute the regional Claims AI and technology roadmap, prioritizing business cases, vendors, pilots, automation opportunities, and scalable solutions based on expected value and strategic fit.
• Identify and evaluate emerging technologies, external partnerships, market practices, and new analytical capabilities that can strengthen claims performance, improve client outcomes, increase efficiency, and create competitive advantage.
• Lead the change and adoption strategy for new analytics capabilities,…