Associate, Sample Administrator

Associate, Sample Administrator

Requisition  Date:
Jun 1, 2026

Location:

Exton, PA, US, 19341 Department:
Quality

This is an onsite position requiring the team member to be onsite 5 days a week. At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2.

Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

In this role, the Sample Administrator will be responsible for sample lifecycle management for all projects as well as the data management for internal clients. This individual will interface directly with external clients, West plants, Lab Project Management, Lab Operations, and other West departments, as necessary. This person will make ensure all samples are handled correctly and meet all cGMP requirements.

Daily activities include receiving and documenting internal and external client samples arriving for testing, maintaining all shipping and sample files in accordance with cGMP regulations and internal QA initiatives. Responsible for the following daily activities associated with ownership of the total sample lifecycle. All activities require independent and/or collaborative decisions associated with testing plans, sample discrepancies, sample integrity, sample disposition, and client (internal and external) communication.

• Unpack and document incoming sample shipments
• Enter incoming sample shipments into electronic system
• Maintain shipping and sample documentation
• Accurately log-in test samples in conformance to project timelines
• Collaborate with the Project Management and Lab Operations teams on complex projects involving multiple departments
• Collaborate with internal customers and West affiliates
• Assist in communication to provide technical assistance to customers
• Contact internal and external clients for sample discrepancies and clarifications
• Contact internal and external clients regarding final sample disposition and returns
• Receive, log, and manage SAP submissions
• Maintain sample storage assignment inputs to keep accurate account and placement of sample inventory
• Review accuracy of sample log-in
• Ensure samples are correctly labeled, stored, and maintained under proper conditions
• Manage disposition of all laboratory samples (receipt, storage, return, retain, disposal, etc.)
• Aid in investigations as appropriate to ensure compliance with West procedures
• Provide audit support for both internal and external audits as needed
• Provide training and mentoring to new employees
• Assist in the monitoring of chambers 24/7 for alarms through the laboratory monitoring system & on call schedule
• Maintain procedures for sample management and handling
• Follow all safety practices and procedures
• Collaborate with Safety, Stability Specialist, Project Management and Lab Operations on incoming testing projects and shipping per regulations
• Follow cGMP regulations and internal QA initiatives
• Apply required cGMP regulations and internal requirements
• Provide additional back up to other areas of laboratory operations as necessary including but not limited to glassware washing, and assist in support of lab functions

Attention to detail, being personable, and multitasking are all required skills for this position.

Associate degree or equivalent experience in related discipline…