Assistant Manager

Requisition : 930608

Store #: 001033 Lens Crafters

Position: Full-Time

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. We want every person who enters our doors to feel our passion for care, and we’re committed to taking care of you so you can bring the best quality experience to our patients and customers. Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products.

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager, behaving as a business owner within the marketplace & Lens Crafters organization. Represents Lens Crafters as the premier destination for all vision needs within the community & delivers key performance metrics.

• Delivers quality & improvement to exceed all key performance indicators (KPIs):
  Comp Sales, % Sales to Plan;
  Conversion & Customer Count, Comp Growth;
  Increased Traffic;
  Store Operating Profitability;
  Continuity of Care, Exam Growth & Retention Goals;
  Net Promoter Score;
  Current year objectives.
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors.
• Supports store business plans to maximize sales & profit.
• Partner with store manager to lead & develop team.
• Delivers clear, constructive, timely feedback & partners with Store Manager on development.
• Executes visual directives & maintains store appearance.
• Maintains positive working relationship with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights & weekends.

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high level of selling skills.
• Proven ability to problem solve.

• College degree or equivalent.
• Previous experience in leadership position within retail & customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure (if applicable) &/or ABO Certification in non‑licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.