Sr Mgr, Account Management

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

The Sr. Manager, Strategic Account Growth, Contract Manufacturing, Emerging Pharma will manage both an existing portfolio of accounts and grow new business at select strategic accounts within defined Specialty Drug Delivery, Diagnostic, and Medical Device market segments. The position requires expanding the business profitability through successful selling and promotion of core and value‑added products and services. Team selling and involvement of assigned internal resources aligned to the appropriate customer touch points are critical to effective management of these accounts.

The Sr. Account Manager is a driven self‑starter with an established track record in engaging, leading, growing and managing a complex book of accounts.

• Proactively manage assigned customers’ base business including developing specific account plans
• Achieve sales growth and margin objectives for assigned account / segment
• Develop, implement, and achieve strategic account growth plans including winning specific products identified in the customer’s pipeline
• Facilitate communication between West internal resources and the customer including resolving conflicts
• Develop and manage customer contacts at all levels; build, create relationships with senior level contacts and decision makers within various customer functions; continually grow senior level interactions and broaden relationships including other functional groups between the customer and West
• As appropriate, ensure relationships are developed between the customer’s senior management and West senior management teams
• Understand the customer’s business and product development strategies ensuring that West is positioned as the preferred choice for new products; develop West solutions, utilizing cross‑selling of multiple products and services, to help customers achieve their business goals
• Lead and manage the price value proposition ly West solutions and lead the contract negotiation process for development and supply agreements
• Support Business Development in building value into CM Drug Delivery programs, including contracting mechanisms and value‑add services
• Own customer and market segment(s) knowledge
• Lead the organization’s engagement with assigned accounts and market segment companies
• Participate in the segment team and provide meaningful input into segment strategic growth plans
• Organize and drive customer quarterly business reviews to include, but not limited to, quality metrics, delivery metrics, forecasting (demand planning) pipeline review, future opportunities, etc.
• Lead and manage account team with global interaction, as required, to ensure coordination at the customer and alignment of internal resources so that account service and growth objectives are met
• Interact as needed with multiple global sites to assist and coordinate activities between the parent company and manufacturing divisions
• Perform other duties as assigned based on business needs
• Conform with and abide by all regulations, policies, work procedures, instructions, and all safety rules

• Bachelor’s Degree required

• Minimum 10 years of experience required

• Be aware of all relevant SOPs as per Company policy as they relate to the position covered by this Job Description
• Support and contribute to Lean Six Sigma programs and activities toward delivery of the set target
• Comply with the company’s safety and quality policy at all times

40% Up to 104 business days per year

Sedentary – Exerting up to 10 lbs/4 kgs of force occasionally,…