Subscription Renewal Representative

Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of the team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!

• Contact current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT).
• Position the SELECT program’s features and benefits for the user with the goal of maintaining the SELECT program.
• Communicate current SELECT program offerings.
• Discuss loss mitigation strategies with internal and external customers to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation.
• Process any/all applicable paperwork required when loss mitigation is confirmed.
• Provide notice to Sales/Management of loss mitigation and value for sale impact.
• Respond to user (including internal and external Bentley users) inquiries/requests.
• Process Service Request(s) and Dispute Cases as assigned.
• Be knowledgeable in the use of SAP CRM database, SAP Interaction Center, Report Tool

• Preferred experience in Salesforce and understanding of Contract processes.
• Excellent people and communication skills. Team player.
• Strong relationship skills and the ability to work through long renewal cycles.
• Organizational skills, time management skills and ability to work independently are a must.
• Self-starter who is driven to achieve more.
• Able to easily and clearly explain processes to users.
• Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes.
• Open to constructive criticism, learn from mistakes.
• Able to learn new skills quickly and adopt changes.
• Requires sitting or standing at will while performing work on a computer (or other physical requirements).
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle.

Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

As an equal opportunity employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling  or sending us an email at

2026 Copyright Bentley Systems, Incorporated