Global Field Service Technician

Job Title

Field Service Technician

The Field Service Technician delivers our customers with the highest level of customer service excellence, knowledge and on‑time maintenance and product installation. This position is responsible for prioritizing and completing installs to meet and exceed our customers’ requirements for service, while advocating on behalf of the company.

• Provide service and customer support during field visits.
• Manage and execute all on‑site installation, repair, maintenance and test tasks.
• Diagnose technical and customer issues/problems.
• Provide technical training on our products.
• Define and drive part sales through training and reviews.
• Comprehend customer requirements and make appropriate recommendations and briefings.
• Accurately document field changes and processes to support future product modifications, ongoing service support and potential warranty claims.
• Establish service requirements; order and gather components and parts to complete service requests.
• Produce timely and detailed service reports and Sales Force ticket updates.
• Possess strong knowledge regarding all products manufactured by United Safety and United Safety suppliers.
• Build positive relationships with customers.
• Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement, and company growth.
• Schedule travel efficiently and process expenses appropriately.
• Observe all company rules and safety practices.
• Perform other duties as assigned.

• High school diploma or equivalent.
• 1–3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
• Automotive or transit experience preferred.
• Proficient at reading blueprints and using hand tools or other tools.
• Able to troubleshoot, test, repair, and service technical equipment.
• Able to lift 50 lbs and stand for up to 12 hours per day.
• Flexible regarding working hours and travel.
• Able to travel extensively, including weekends and overnight.
• Must have a valid driver’s license, passport, and be able to travel internationally.
• Excellent written and oral communication skills.
• Demonstrated ability to manage multiple and diverse projects.
• Proficient in current computer software: MS Office applications (Word, Excel), and understanding of ERP systems.
• Safety is a priority and you follow all policies to promote a safe working environment.
• Bring a positive attitude and the ability to work cohesively in a team environment.
• Help United Safety operate effectively by adhering to attendance and punctuality standards.
• Understand that you are part of a growing company and can work extended hours/ overtime as needed, including some Saturdays, to support growth.

United Safety is an Equal Opportunity Employer.