Field Service Technician

Overview

Field Service Technician role with United Safety and Survivability Corporation. The technician delivers customer service excellence, knowledge and on-time maintenance and product installation. This position prioritizes and completes installs to meet customer requirements for service while supporting the company’s objectives.

• Provide service and customer support during field visits.
• Manage and execute all on-site installation, repair, maintenance and test tasks.
• Diagnose technical and customer issues/problems.
• Provide technical training on our products.
• Define and drive part sales through training and reviews.
• Understand customer requirements and make appropriate recommendations and briefings.
• Accurately document field changes and processes in support of future product modifications, ongoing service support and potential warranty claims.
• Establish service requirements; order and gather components and parts to complete service requests.
• Produce timely and detailed service reports and Sales Force ticket updates.
• Possess strong knowledge regarding all products manufactured by United Safety and United Safety suppliers.
• Build positive relationships with customers.
• Participate in projects related to product offerings, product processes and documentation improvement and company growth.
• Schedule travel efficiently and process expenses appropriately.
• Observe all company rules and safety practices.
• Perform other duties as assigned.

• High school diploma or equivalent.
• 1-3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
• Automotive or transit experience preferred.
• Proficient at reading blueprints and using hand tools or other tools.
• Able to troubleshoot, test, repair and service technical equipment.
• Able to lift 50 lbs and stand for up to 12 hours per day.
• Flexible regarding working hours and travel.
• Able to travel extensively including weekends and overnight.
• Must have a valid driver’s license and passport and be able to travel internationally.
• Excellent written and oral communication skills.
• Demonstrated ability to manage multiple and diverse projects.
• Proficient in current computer software: MS Word, Excel, and understanding of ERP systems.
• Ability to perform in a fast-paced environment with time constraints while adapting to change favorably and quickly.
• Safety-conscious and able to promote a safe working environment.
• Positive attitude and ability to work cohesively in a team environment.
• Adherence to attendance and punctuality standards.
• Willingness to work extended hours, including some Saturdays, to support company growth.

United Safety is an Equal Opportunity Employer.