Account Manager – Customer Success Manager

Account Manager – Customer Success

A leading provider of IT Managed Services in the New York City Metro area is looking for an Account Manager to further accelerate growth on a local, regional, and national basis. Individuals applying for this position must be highly motivated, goal‑oriented, and focused on continuous improvement. Candidates must be willing to work independently in a demanding and dynamic environment. Due to the consultative nature of the account management process, candidates must also have extremely strong phone and communication skills, technical aptitude, relationship‑building ability, cooperative inter‑departmental team‑building skills, and a strong desire to grow revenue and learn the business.

In order to succeed in this role, we will provide technical training, tools, career‑path upside, and an experienced sales force from which to learn.

• Establish and maintain strong relationships with key contacts at our clients
• Lead client meetings via collaboration tools and in person to help establish a rapport with the client base and provide relevant details in relation to services needed and support provided
• Act as a customer advocate when an issue arises with a client to help drive the right people to optimize the customer experience
• Maintain knowledge of current technologies and services relevant to our clients and the overall technology managed services industry
• Gain client confidence through product knowledge, business needs, and service patterns by regularly observing the delivery and support processes
• Audit service requests and projects to maintain a consistent client experience and high level of client satisfaction, focusing on continuous improvement
• Proposal and quote preparation
• Additional duties upon management request

• College degree with proven academic success or equivalent military experience and 2+ years of B2B sales or account management experience in a technical field
• Solution sales and technology aptitude
• Excellent grammar, written and oral communication skills
• Strong organizational skills
• Experience and ability to develop a professional rapport, overcome objections, and maintain an influential demeanor both in person and over the phone

• Customer‑first mindset
• Communication
• Relationship management
• Industry knowledge
• Problem solving
• Managing expectations
• Empathy
• Active listening
• Teaching/mentoring
• Strategic planning
• Time management
• Persuasiveness
• Project management
• Creative thinking
• Cross‑selling and upselling

• This is a full‑time in‑office position.
• All standard benefits are included such as medical, dental, vision insurance and vacation time.
• Salary will be based on experience. Applications lacking an expected salary will not be considered.
• You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate.