Customer Service ​/ Sales Specialist

MON-
CUSTOMER SERVICE / SALES SPECIALIST
FAIR LAWN, NEW JERSEY OR VICINITY Location

Fair Lawn, NJ or Vicinity (Hybrid work arrangement possible)

Support designated Key Account Manager (KAM) with sales and back‑office activities, manage and maximize assigned customer accounts, and develop personal and professional skills for career advancement.

• Support and accompany the KAM in their commercial activities including customer visits and meeting preparation
• Summarize and monitor action items following customer meetings.
• Coordinate internally to meet customer deadlines and response time
• Utilize and keep Sales Force updated to ensure timely customer management and follow up
• Process KAM’s POs and ensure correct handover to operations
• Strategically increase our win rate turning tail accounts into rising stars
• Prepare, present and ensure yearly sales performance.
• Develop and grow the project pipeline for future growth.
• Coordinate with Strategic planning and R&D to market relevant sales campaigns and product focus.
• Adhere to the financial guidelines and policies of the company including DSO/DPO/DIO and debt monitoring.
• Carry out your daily activities following the Commercial Playbook.
• Coordinate and leverage collaboration between internal departments to ensure accurate and timely customer service and response to all customers.
• Collaborate with internal functions to comply with both internal and external guidelines.
• Educate yourself about the pharmaceutical industry and Suanfarma’s value proposition to our customers

• 2-3 years of Customer Service or Inside Sales experience
• Attention to detail and customer focus
• Understanding of sales and operations planning process
• Strong team player
• Problem solver with a positive attitude
• Skilled in Word, Excel, Powerpoint and  preferred
• Pharmaceutical industry experience preferred
• Salary: 60$