Office Assistant 4 (12-1895

Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358)

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:
This position is responsible for supervising two Office Assistant 2's in the Operations Department. They are responsible in assisting the public and clerical support for "D" Detachment including but not limited to answering all non-emergency incoming business lines, greeting the public, extensive report processing to include criminal history requests and processing Sex Offender Registration forms. This office is the first point of contact with the general public and requires exceptional customer service abilities and organizational and management skills.

OUR ORGANIZATION, MISSION, AND CULTURE:
The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Deatchment's Troopers and civilian personnel.

THE BENEFITS OF JOINING OUR TEAM:
As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned. In addition to working in a valued and meaningful position, this State of Alaska OA4 receives competitive health and retirement benefits, paid personal leave with generous leave accrual, and Twelve (12) paid holidays.

THE WORKING CONDITIONS YOU CAN EXPECT:
This position is located in the Fairbanks AST Headquarter's building, at 1979 Peger Road. A successful candidate will need to be comfortable working with a diverse population. The in-person public contact occurs between a glass barrier. The work environment consists of a high-performance team and as such we seek someone with solid judgement, objective reasoning, excellent organization skills and someone who enjoys challenges.

WHAT WE ARE LOOKING FOR:
The desired strengths must be reflected in your experience listed in your job application profile to proceed in the hiring process.

Core function of this position:

• Works as the Operations Supervisor. The Operations Unit is responsible for all customer service functions and clerical support for the detachment.
• Interpersonal and Team Building
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others. Relates well to people from varied backgrounds and different situations, is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Inspires and fosters team commitment, spirit, pride and trust, facilitates cooperation, motivates members to accomplish goals.
• Attention to detail while working under pressure in a fast-paced environment to ensure accurately entering data into multiple systems, reviewing documents, handling payments while demonstrating strong organizational skills and multi-tasking.
• Experience working with and maintaining the integrity of confidential/sensitive information
• Customer service experience, anticipates and meets the needs of both internal and external customers. Dealing with service along with skills in establishing and maintaining cooperative relationships with others.
• Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties.

If this position embodies your strengths, please consider joining our team.

High school diploma or the equivalent. AND One year of office work experience providing a broad range of clerical support that includes performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence. Special

Note:

"High school diploma equivalent" means one of the…