Office Assistant 2 (12-1487

Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358)

This recruitment is open to Alaska Residents only. Applicants

must

meet

A

laska Residency Requirement

s in order to be considered for employment at this time.

This position is responsible for assisting the public and clerical support for "D" Detachment including but not limited to answering all non-emergency incoming business lines, greeting the public, extensive report processing to include criminal history requests and processing Sex Offender Registration forms. This OA2 position is the first point of contact with the general public and requires exceptional customer service abilities and organizational skills.

The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Deatchment's Troopers and civilian personnel.

As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned.

• In addition to working in a valued and meaningful position, this State of Alaska OA2 receives competitive health and retirement benefits, paid personal leave with generous leave accrual, and eleven (12) paid holidays

This position is located in the Fairbanks AST Headquarter’s building, at 1979 Peger Road. A successful candidate will need to be comfortable working with a diverse population. The in-person public contact occurs between a glass barrier. The work environment consists of a high-performance team and as such we seek someone with solid judgement, objective reasoning, excellent organization skills and someone who enjoys challenges.

The desired strengths must be reflected in your experience listed in your job application profile to proceed in the hiring process.

Core function of this position:

Works under the Operations Supervisor. The Operations Unit is responsible for all customer service functions and clerical support for the detachment.

Interpersonal

Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others relates well to people from varied backgrounds and different situations: and is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Attention to detail while working under pressure in a fast-paced environment to ensure accurately entering data into multiple systems, reviewing documents, handling payments while demonstrating strong organizational skills and multi-tasking.

Experience working with and maintaining the integrity of confidential/sensitive information

Customer service experience, anticipates and meets the needs of both internal and external customers. Dealing with service along with skills in establishing and maintaining cooperative relationships with others.

Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties.

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

"High school diploma equivalent" means one of the following:
1) a G.E.D.;
2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week);
3) acceptance in full standing by an accredited college or university;
4) highest…