Customer Service Representative

Job Overview

Join the UAF Office of the Bursar as a Customer Service Representative. You will be the front line of support, providing exceptional customer service to students, faculty, staff, agencies, and the general public.

• Provide frontline support for financial and business matters related to the Bursar’s office.
• Answer inquiries and resolve issues related to student accounts, receivables, and finance.
• Maintain accurate records and execute routine business functions.

• Work experience in an entry‑level fiscal position or equivalent (college coursework may substitute).
• Knowledge of UA policies, procedures, and computer systems related to student accounts, receivables, and finance.
• Understanding of basic accounting principles.
• Proficiency with standard business machines (10‑key, computer, etc.) and office software (word processing, spreadsheets).
• Strong analytical, problem‑solving, and oral/written communication skills.
• Ability to work independently and productively as part of a team.
• Excellent organization, time management, and attention to detail.
• Capability to work well under stress and adapt to changing demands and timelines while maintaining productivity and customer service.

• One year of college coursework in accounting or an equivalent combination of training, experience and/or education.
• At least three years of high‑level customer service experience.

Location:

Troth Yeddha’ campus, Fairbanks, Alaska. Full‑time, non‑exempt staff position.

Salary:
Grade 77 on the UA Staff Salary Schedule, based on education and experience.

Benefits:
Retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family, and medical, dental, and vision coverage.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.

Applicants must be legally authorized to work in the United States without restriction. Those who require visa sponsorship are not eligible.

Accessibility assistance is available. Contact the ADA team at ua-ada for accommodation requests.