Universal Teller - Golden Valley Branch

Universal Teller I - Golden Valley Branch (Full- or Part-Time)

We are seeking a Customer Service Professional to join our team. Universal Tellers deliver consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently, while adhering to defined cash limits, bank policy and procedures, and banking regulations.

Salary: $19.70/hour minimum, plus local adjustment. Job/salary offer would be commensurate with experience.

Schedule:

Monday-Friday, between 8:00 am-6:00 pm

Responsible for delivering consistent and exceptional customer service through processing various types of customer transactions promptly and efficiently while adhering to defined cash limits, bank policy and procedures. The position actively learns about and demonstrates knowledge of bank products/services through identifying, then promoting bank products/services that meet the customer’s banking needs. Expected to maintain a balanced cash drawer, become skilled in the ability to build customer relationships and embrace the bank’s vision to enhance the customer experience by performing the following essential duties and responsibilities.

• Provides consistent and exceptional service that enhances customer interactions through a genuine desire to assist and delivers high level of support.
• Maintains comprehensive knowledge of all consumer products and services and demonstrates use of consumer digital platforms. Confidently engages customers in conversations about banking needs to identify cross-sell opportunities.
• Provides excellent customer service by explaining account related questions and services. Identifies opportunities to refer customers to an FNBA specialist.
• Accepts and accurately processes all financial transactions following established procedures, including incoming mail, night depository transactions and mailed requests to close accounts.
• Maintains and balances cash and coin supply within defined accuracy standards. Replenishes and balances Cash Recyclers and Automatic Teller Machines.
• Processes lines of credit advances, customer cash shipments and wire transfer requests.
• Scans and balances proof work throughout the day and adheres to the Branch Capture Schedule.
• Abides by First National Bank Alaska policies, procedures and complies with all regulatory requirements and completes mandatory compliance training.
• Performs other work‑related duties as assigned by supervisor.

• Stay up to date on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws and regulations.
• Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum: 6 months teller experience; or one year customer service and 6 months cash handling experience.
Preferred: FNBA experience.

Knowledge of personal computer operation (monitor, keyboard, mouse), ability to keyboard 35 wpm and operate a 10‑key calculator and general knowledge of office machines required. Must have strong communication and interpersonal skills, as well as ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management. Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information.

Ability to read, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organizations.

Mathematical:
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply basic algebra concepts.
Reasoning:
Ability to solve practical problems and deal with several variables in situations with limited standardization. Ability to interpret various instructions furnished in written, oral, diagram or schedule form.

The employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Frequently required to talk and hear. Occasionally required to stand, walk, stoop, kneel, crouch, or crawl. Must frequently lift and move up to 25 pounds; occasionally lift and move up to 50 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment is usually moderate noise level.