Call Center Specialist

Overview

The Alaska Club is seeking a Call Center Specialist to provide excellent customer service in an inbound environment. The role supports a network of 14 premier health and fitness clubs, acting as the hub of communication for the club. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of customer service experience.

• Interact with customers to provide information for the entire shift
• Maintain productivity standards
• Provide a high level of professional customer service
• Accurately process transactions regarding products and services
• Accurately record all customer contacts
• Navigate computer systems to track, gather information, and/or troubleshoot customer issues
• Refer unresolved customer issues to the designated department or supervisor for resolution

• Strong computer and typing skills
• 1-3 years of customer service experience
• Experience working with Microsoft Office
• Completion of high school diploma or equivalent
• Ability to handle heavy inbound calls
• Strong organizational skills
• Ability to work independently
• Proven ability to meet/exceed performance standards
• Excellent typing and data entry skills
• Navigating through multiple databases and using dual computer screens
• Providing excellent customer service to a large member base
• Answering a wide variety of member and nonmember questions and finding solutions to problems
• Professional verbal and written communication skills

• 1-3 years of call center experience
• Advanced experience in Microsoft Outlook, Word, Excel