Employment Services Technician 3 (Resource Room Supervisor

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION DEPARTMENT OF LABOR EMPLOYEES!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Technician 3 located in Fairbanks!

No Cover Letter Required!

This position is in the Supervisory Unit (SS) at a Range 16.

The Employment Services Technician 3 (EST
3) is a supervisory position located at the Fairbanks Job Center and serves under the direct supervision of the Fairbanks Employment Services Manager 2 (ESM
2). This position provides supervision, direction, leadership and programmatic support to Employment Services Technician 1s and 1/2s. The EST functions at full proficiency level, supervising the performance of a variety of assignments directly related to the administration of Wagner-Peyser services, including job seeker and employer services, proctoring services, workshop services, and career guide services. This EST position is customer-service driven as well as supervisory and involves extensive contact with the public and staff via phone, email, video communication as well as face to face.

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce.

Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. The Employment Services Technician 3 is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station

B. Our building has free covered parking with electrical plug‑ins and sits adjacent to Veteran’s Memorial Park in beautiful downtown Fairbanks. The work week for this position is Monday - Friday, 8 hours per day between the hours of 8am - 5pm.

You will be located inside the newly remodeled Fairbanks Job Center (FJC), which has a team-centered, professional working environment with an emphasis on exceptional customer service. FJC staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team.

• Adaptability:
  Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Clerical:
  Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

To view the general description and example of duties for the position, please go to the following link:

• One year of…