Reservations Agent

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.

Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a purpose of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.

Job Title:

Reservationist

Location:

Anchorage, AK (Hybrid)

Department:
Reservations

Reports To:

Reservations Manager

Employment Type:

Full-time Year Round

The Reservationist manages guest bookings from initial inquiry through confirmation, ensuring accuracy, excellent customer service, and compliance with company standards across all channels. This role supports revenue and guest satisfaction by maintaining precise reservation records, monitoring availability across online travel agencies, processing payments, and resolving customer issues.

Success in this role requires strong attention to detail, excellent communication skills, sound judgment, and the ability to work independently or as part of a team in a fast-paced environment.

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and interact professionally with guests and staff.

• Process new reservations, modifications, and cancellations accurately and efficiently
• Audit own work regularly to identify and correct errors before they affect guests or reporting
• Monitor live availability across online travel agencies (OTAs) such as Viator, Expedia, and other partner platforms
• Update inventory and pricing as needed to prevent over bookings and discrepancies
• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer service issues, complaints, and special requests with a solutions-focused approach
• Collect and process customer payments securely and accurately
• Handle refunds, adjustments, and billing questions in line with company procedures
• Maintain detailed, accurate records in the reservation system
• Uphold and enforce company policies, procedures, and standards
• Support additional operational needs and perform other duties as assigned

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to multitask and manage priorities in a fast-paced environment
• Comfort with reservation systems, OTAs, and payment platforms
• Problem-solving skills and a customer-first mindset
• Ability to work independently and exercise good judgment
• Ability to communicate clearly and professionally with team members and guests

• Prior experience in reservations, hospitality, or customer service
• Familiarity with OTA platforms such as Viator and Expedia
• Experience with payment processing and reconciliation
• Knowledge of Alaska travel and tourism offerings
• Experience working in a hybrid or remote-capable environment

• Ability to work at a computer workstation for extended periods
• Ability to perform repetitive tasks such as typing and data entry
• Ability to reliably commute to the Anchorage office for the onsite portion of the hybrid schedule

• Rate of Pay: $22/hour
• PTO (per company policy)
• Medical benefits

Safety | Safety is our #1 priority. We do not compromise…