Eligibility Quality Control Technician 1

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to current Department of Health employees only.

Please check the definition below to determine if you qualify.

We invite you to watch our  Welcome to DPA  video here:

You, as the selected candidate, will be part of the Quality Assessment section in the Division of Public Assistance (DPA) and will assist in completing federally mandated audits of DPA programs. These positions are responsible for reviewing program and policy practices to evaluate adherence to federal and state statutory and regulatory standards used by other Eligibility Technicians in determining eligibility for all DPA programs.

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decision-making and service delivery.

We are driven to promote quality work to ensure proper benefit allotments to recipients.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. There is an opportunity to learn and be involved in Division discussions and decisions impacting programs, identifying connections and/or overlap in programs. We foster growth and career advancement.

We provide a competitive benefit package, job stability, flexible work schedules, and telework opportunities. This work will require travel within our beautiful state and brief home visits in clients’ homes.

This position will be in the Fairbanks office.

You will work with other well-trained staff who support our agency’s mission and values in an environment of mutual respect and trust where management believes staff are the agency’s most valuable resource and are encouraged to participate in decisions affecting their work.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Is thorough when performing work and conscientious about attending to detail.

Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with State and Federal laws, regulations, and guidance.

Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Requires frequent road or air travel within the State in all weather conditions.

Requires a valid driver’s license.

Ability to adjust work hours around recipient’s schedule.

• Three years of experience as an Eligibility Technician 2 with the State of Alaska or its equivalent with another employer;
• OR
• Three years performing similar work that developed knowledge and skills in applying program requirements to diverse and complex situations; conducting complex investigations or interviews in order to obtain and verify information working with client customers in stressful situations.

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the…