Eligibility Office Manager

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

This position is open to current State of Alaska employees only.

Please check the definition below to determine if you qualify.

As an Eligibility Office Manager 2 (EOM
2), you will lead, supervise, and organize subordinate supervisors and administrative support staff in the Fairbanks, Nome, and Bethel Division of Public Assistance (DPA) offices. You will exercise independent judgment in hiring, assigning tasks, reviewing work, providing instruction, and training your team. In this position, you will collaborate with partner organizations and community agencies to effectively plan, organize, and allocate resources within the division, delivering the benefits and services provided by DPA.

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

• The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency.
• We provide a competitive benefits package, flexible work schedules, and job stability.

You will be working in the Fairbanks Public Assistance office.

You will work with other well-trained staff who support our agency mission and values in an environment of mutual respect and trust where management believes the staff is the agency’s most valuable resource and is encouraged to participate in decisions affecting their work.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

This position requires travel to remote areas of Alaska.

A valid Driver's License is required at the time of appointment.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Office Manager 2

class specs

Competency-Based Minimum Qualifications Instructions

This job class uses competency-based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations rather than specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses,…