Registration & Scheduling Supervisor - TVC Family Medicine Clinic

This position supervises the daily operations of the registration, central scheduling, pre‑registration, and prior authorization functions for the facility and its ancillary services, ensuring delivery of high quality, cost‑effective, and customer‑friendly services to all patients and providers. It ensures workflow efficiency, maximizes the use of available services in ancillary departments through efficient scheduling of patients, tests, and procedures, and provides training and oversight to staff.

The role involves verifying insurance, obtaining authorizations, and ensuring specified electronic medical records procedures are used. It resolves problems and conflicts among people and processes, identifies quality improvement opportunities, and takes appropriate action.

Fairbanks Memorial Hospital is a non‑profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission‑accredited facility with 152 licensed beds, it is the primary referral center for residents of Alaska’s interior with a strong patient‑to‑nurse ratio and shared leadership infrastructure. In addition to an exceptional clinical environment, the location offers incomparable lifestyle rewards away from work. In Fairbanks, small‑town living, spectacular natural beauty and endless recreation combine to create a one‑of‑a‑kind place to live, work and play.

• Supervises the operations and staff for the registration, central scheduling, pre‑registration and/or prior authorization areas; fosters a culture reflecting the core values and policies of the department and Foundation Health Partners.
• Achieves facility goals, maximizes usage of available services, meets departmental goals in procedural accuracy, team productivity, and client satisfaction of physicians and FHP staff.
• Sets goals, coaches, monitors, and corrects performance of staff; assures goals are achieved and applicable workflows and processes have been followed; manages staff schedules and timecards.
• Manages personnel actions including recruiting, new hire actions, interviewing and selection of new staff, training and performance management; adheres to and participates in the development of the department budget.
• Measures work outcomes against goals for applicable teams; prepares and maintains unit statistical reports and maintains statistics and goals by team and individual.
• Develops, implements and manages work procedures to ensure that tests, procedures and surgical procedures are scheduled appropriately, and that all preliminary instructions are fully and accurately delivered to patients.
• Investigates and resolves problems to ensure successful processes; provides information on patient registration and/scheduling to all concerned departments; maintains ongoing positive communication with patients, staff, physicians and other third parties to resolve issues.
• Maximizes cash flow by monitoring protocols and activities associated with the financial management of the patient account, including up‑front cash collections (if applicable).
• Proactively engages in process improvement; identifies needs, updates and improves work processes and methods; provides opportunities for strategic departmental improvements and communicates suggestions appropriately; coordinates and participates in special projects as assigned.

Associate’s degree in business, hospital management, or related fields, or equivalent education, experience and knowledge.

Three (3) or more years of medical office work with experience in hospital registration and prior authorizations.

Experience in office management and employee leadership or supervision in a healthcare insurance and billing setting.

Business skills and experience in the assigned work area; medical terminology knowledge; experience with Medicaid plans and Medicare billing.

Ability to make independent, on‑the‑spot decisions, resolve problems as they arise, anticipate and prevent future problems.

Effective verbal and written communication skills and common office software proficiency; effective human relations and interpersonal skills.

Variable shifts and hours, and on‑call duties may be required.

Additional clinical knowledge and experience is advantageous.

Experience with Cerner or MMS4 applications is preferred.

Additional related education and/or experience preferred.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.