Nanook Technology Services Service Desk Student Assistant

Overview

Are you a tech-savvy University of Alaska Fairbanks (UAF) student with a passion for helping others? Nanook Technology Services (NTS) is looking for Service Desk Student Assistants to join our team. This is an excellent opportunity to gain hands-on IT experience in a dynamic, in-person environment, serving your fellow students, faculty, and staff.

• Provide first-class customer support as the initial contact for IT inquiries, ensuring a positive experience for all users.
• Perform first-level troubleshooting for a wide range of technical issues, including problems with Google applications, Windows and macOS operating systems, network connectivity, and mobile devices.
• Utilize and learn enterprise IT tools such as Google Admin tools, Active Directory, Remote Desktop Clients, and our Enterprise Ticketing System to resolve issues and manage support requests efficiently.
• Assist users with account access, software installations, and basic hardware queries.
• Communicate professionally and courteously with customers over the phone and in person.
• Develop a holistic understanding of the UA System's IT infrastructure and advocate for customer needs by voicing and escalating concerns appropriately.
• Work independently and efficiently in a fast-paced environment.

• Customer-oriented and friendly demeanor capable of handling occasional stressful situations with grace.
• Basic understanding of technology and major desktop (Windows, macOS) and mobile operating systems.
• Eagerness and willingness to learn new technologies and IT support processes.
• Excellent communication and customer service skills, with the ability to communicate effectively over the phone and in person.
• Demonstrated problem-solving skills to identify, prioritize, and resolve operational issues promptly.
• Ability to communicate with customers using tact and discretion.

• Experience sufficient to be able to learn skills in information systems technology and customer service.
• High School Diploma or Equivalent.
• Experience in the use of modern operating system software and technology hardware.
• Applicant should be enrolled as a student in a minimum of 6 credits with a minimum GPA of 2.0, or a newly enrolled student, or the intent to enroll in 6 credit hours during the upcoming semester.

• Prior customer service or technical aptitude is desired but not required; NTS is committed to investing in your training and career development.

This position is located fully on-site on the University of Alaska Fairbanks Troth Yeddha  campus in Fairbanks, Alaska. It is a part-time position offering up to 20 hours per week while school is in session. Additional hours may be available during summer and winter breaks. The starting hourly rate is $16.00/hr, with compensation commensurate with experience and assigned work.

This is a pooled position, which means that the position remains open over the entire academic year. Applications will be reviewed on an as-needed basis during the year by the department. By submitting your application to this job posting you should understand that there is no guarantee your application will be reviewed or selected by the department.

Please attach a resume, cover letter and at least 3 references with your application.

☎️If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at lamerson or .

• To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at .

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