Field Support Technician

Position: Field Support Technician I
Field Support Technician I

We are searching for an experienced Field Support Technician I at our Alasconnect Fairbanks Office facility.

Primary Duties and Responsibilities:

Client Support

Job Description
Under the general direction of the Client Services Manager, this position provides a variety of virtual and on-premises client support including purchasing and building computers, installing and deinstalling network systems, and providing domain controller services.
Essential Functions

• Troubleshoot, support, and assist clients with technology systems
• Provide maintenance to new and existing technology systems
• Provide clients with an exemplar customer service experience
• Perform duties at the client's work site
• Provide call-center support to clients
• Monitor, track, and manage company inventory and assets

Non-Essential Functions

• Ensure employee workstations are fully operational at hire and during employment
• Provide technical support for company and/or partner events
• Other duties as assigned

Knowledge, Skills, Abilities

• Basic knowledge of technology systems and application designs
• Knowledge of Microsoft Windows environments, Mobile Device Management, and Azure AD
• Demonstrated knowledge of computer system and network functions
• Knowledge of scripting and automation using Power Shell, preferred
• Knowledge of virtualization systems
• Exceptional attention to detail and follow-through
• Excellent oral and written communication skills
• Ability to work independently and within a group
• Ability to work in a fast-paced environment with changing deadlines and needs

Required Qualifications:

Additional Qualifications

• One year experience with Microsoft Windows Mobile Device Management, and Azure, a 2-year degree may be substituted for experience
• One year experience in customer service
• One-year experience in technical, analytical, or a related field
• Relevant professional certification, preferred
• Valid driver's license

Physical Demands

The physical demands described here refer to the typical level and duration of physical exertion required to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

During the performance of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk, and hear. The employee is regularly required to stand, walk, stoop, kneel, and crouch and must occasionally lift and/or move up to 50 pounds.

The vision requirements of this job include close vision, the ability to adjust focus, and to identify colors.

Must be able to travel to and from worksites as needed, including in and outside of state.
Work Environment

The work environment here is typical of an office environment and representative of those activities an employee might encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

* full (PDF) job description available upon request
* Employment Type:

Full - Time

Compensation Type:
Hourly Wage