IT Operations Coordinator

Job Summary

The IT Operations Coordinator serves as a key liaison between Brice Companies personnel, Calista Brice IT, Calista Corporation IT, software vendors, and third‑party technology providers. This position coordinates the deployment, administration, tracking, and support of technology resources that enable daily business operations across office, remote, and field environments. The coordinator provides hands‑on support for device provisioning, mobile communications, software licensing, onboarding and offboarding activities, inventory management, and project technology mobilization.

They ensure IT‑related requests are properly submitted, tracked, and resolved while maintaining accurate records and supporting the efficient distribution and lifecycle management of technology assets.

• Submit, monitor, and manage help desk tickets through Calista Brice IT.
• Track open IT requests and follow up to ensure timely resolution.
• Coordinate technology setup requests for new hires, transfers, promotions, and terminations.
• Submit and coordinate Spectrum‑related, corporate access, and application support requests.
• Provide printer‑related assistance not covered under maintenance contracts.
• Coordinate procurement and activation of company mobile devices.
• Configure mobile devices, including Duo Mobile and Microsoft Intune Company Portal.
• Coordinate shipping, receiving, and delivery of technology equipment to offices and field locations.
• Coordinate support and maintenance activities related to company phone systems.
• Coordinate ordering, replacement, and disposal of IT equipment.
• Maintain inventory of IT hardware, software, mobile devices, peripherals, and related accessories.
• Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, recovery, and disposal.
• Maintain accurate inventory records and supporting documentation.
• Coordinate with Brice Companies software vendors to manage licensing, user setup, renewals, and support activities.
• Support administration and setup of business applications including, but not limited to, HCSS, Trimble, Autodesk, Site Docs, and Document Crunch.
• Support project startup and mobilization activities by coordinating technology, communications, and connectivity requirements.
• Assist project teams with establishing and maintaining remote internet services.
• Coordinate technology resources needed to support field operations and project execution.
• Provide technical coordination support for project mobilizations.
• Travel to company offices, project sites, warehouses, and remote locations as needed to support technology deployment, inventory management, and operational requirements.
• Maintain organized documentation of IT procedures, asset inventories, software licences, and support records.
• Assist with maintaining compliance with corporate IT policies, procedures, and cybersecurity requirements.
• Maintain confidentiality of company systems, employee information, and sensitive business data.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

This position does not have supervisory responsibilities.

• Strong customer service, interpersonal, and communication skills.
• Ability to effectively coordinate multiple priorities in a fast‑paced environment.
• Working knowledge of computer hardware, software, mobile devices, printers, and peripheral equipment.
• Familiarity with Microsoft 365, device management platforms, and common business applications.
• Experience maintaining inventory systems and asset tracking records.
• Strong organisational skills with exceptional attention to detail.
• Ability to troubleshoot and resolve routine technical issues independently.
• Ability to communicate effectively with technical and non‑technical personnel.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability and willingness to travel between company offices, project sites, warehouses, and remote locations as required.
• Ability to work independently while collaborating across multiple departments and business units.
• Ability to operate a motor vehicle safely and…