Tech Support & AV Student Assistant; On-site

Nanook Technology Services (NTS) is seeking new students to join either the Technology Support Services (TSS) team, or the Collaboration and Learning Spaces (CLS) team.

Technology Support Services supports and manages the workstations, printing devices, and end‑user applications for UAF. TSS Student Assistants assist full time employees with technical support, logistics, inventory management, and internal organization. Technology Support Students also run the Student Support Center, which is a device troubleshooting and repair center fully managed by student employees.

Collaboration and Learning Spaces is responsible for building and supporting the smart classrooms and conference systems on campus, as well as Zoom, Kaltura, and digital signage. CLS Student Assistants help instructors in classrooms, assist with new room system installations, maintain documentation, and troubleshoot various technical issues.

• Be a customer‑oriented and friendly individual who can deal with occasional stressful situations.
• Have a basic understanding of technology and major desktop and mobile operating systems.
• Be interested and willing to learn about technology.
• Exhibit excellent communication and customer service skills, in person, over the phone, and over a video call.
• Be able to accoomplish work efficiently, expecially in an unsupervised environment.
• Demonstrate problem‑solving skills to resolve technical issues effectively and promptly.

• High school diploma or equivalent.
• UA student enrolled in a minimum of 6 credit hours, with a minimum GPA of 2.0 or a newly enrolled student.
• Experience sufficient to be able to learn skills in information technology and customer service.

• Prior customer service experience or experience in AV or technology support.

This position is located fully on‑site on the University of Alaska Fairbanks Troth Yeddha' campus, in Fairbanks, Alaska. This is a part‑time, non‑exempt (hourly) student position, offering up to 20 hours per week (up to 40 hours with a waiver) while school is in session. Additional hours may be available during summer and winter breaks. The starting hourly rate is $16.00 per hour, with compensation commensurate with experience and assigned work.

If you have any questions regarding this position, please contact Lee Ann Amerson, NTS HR Coordinator, at lamerson or .

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance with this application or at any stage of the interview process, please contact the ADA team at ua-ada.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.