AWS Helpdesk Analyst

Associate System Administrator W2 Contract Pay Rate: $27 - $30 per hour

Location:

Perris, CA - Onsite Role

Job Summary:

As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.

Support users and maintain the computer environment in a Tier 1/2 capacity. Manage incoming tickets. Support ongoing projects as needed. Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues. Train users on use and best practices in using their workstations and installed software. Keep an inventory of equipment and ensure items are in stock and accounted for.

Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers. Experience with Distribution Center operations. Experience with Corporate IT operations and collaboration with local team members.

2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365. Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system. Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service. Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.

Strong analytical, problem-solving, root cause analysis, and troubleshooting skills. Undergraduate degree or equivalent work experience.

Requires the ability to work onsite in an office and warehouse environment. Requires the ability to lift items up to 30 pounds, bending, kneeling, sitting, standing, walking, climbing stairs, listening, attending in-person and online meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements:
Ability to see information in print and/or electronically. Open Kyber is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Open Kyber may collect your personal information during the position application process.