Senior Project Manager

Senior Project Manager Torrance, CA Hybrid - 4 days onsite per week Duration of Assignment: 12+ Months Interview Schedule/Availability:
Phone/Video Interview followed by In-person Interview

Description:

Looking for a Project Manager to lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors, business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT. The PM will also lead production support, own project financials, and manage the backlog. Success in this role requires strong project coordination, stakeholder communication, vendor management, schedule governance, delivery oversight, financial management, production support, and hands-on Jira/backlog administration.

The PM must also be technically conversant comfortable with the SDLC, system integrations, and data pipelines across Qualtrics and AWS enough to challenge vendors, assess risk, and make informed delivery decisions. This is a structured delivery environment where the PM is responsible for ensuring execution progress, risk/issue management, reporting, and alignment across multiple work streams

• 5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
• Experience managing vendor-delivered technology programs.
• Working knowledge of the SDLC and experience delivering technical, integration-heavy programs.
• Ability to understand system integrations and ETL/data pipelines (Qualtrics and AWS environments).
• Comfortable engaging technical vendor teams on architecture, data flows, and integration design.
• Experience leading production support and vendor support teams with SLA management.
• Financial management experience: cost plans, actuals, forecasts, invoices, and accruals.
• Backlog management experience working closely with a Product Owner: intake, prioritization, refinement, and planning.
• Proven ability to manage cross-functional teams and external partners.
• Strong project planning, RAID management, and communication skills.
• Experience coordinating UAT and structured deployment cycles.
• Strong, hands-on Jira experience (boards, workflows, backlog, JQL, reporting); proficient in Confluence or similar tools.
• Excellent executive reporting and stakeholder-facing communication skills.

• Experience with Qualtrics, VoC, or survey-based programs.
• Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
• Familiarity with AWS services and ETL/data pipeline concepts.
• Experience with API-based integrations between enterprise platforms.
• Experience managing both delivery and production support (run + build) for an enterprise platform.

• Highly organized; strong follow-through and accountability.
• Proactive problem-solver; anticipates roadblocks and escalates early.
• Able to navigate ambiguity and drive clarity among stakeholders.
• Confident communicator with polished executive presence.
• Strong vendor diplomacy ability to push for outcomes while maintaining partnership.