Nanook Technology Services Student Assistant

Job Opportunity at Nanook Technology Services (NTS)

Nanook Technology Services (NTS) is seeking new students to join either the Technology Support Services (TSS) team, or the Collaboration and Learning Spaces (CLS) team.

Technology Support Services supports and manages the workstations, printing devices, and end user applications for UAF. TSS Student Assistants assist full time employees with technical support, logistics, inventory management, and internal organization. Technology Support Students also run the Student Support Center, which is a device troubleshooting and repair center fully managed by student employees. Collaboration and Learning Spaces is responsible for building and supporting the smart classrooms and conference systems on campus, as well as Zoom, Kaltura, and digital signage.

CLS Student Assistants help instructors in classrooms, assist with new room system installations, maintain documentation, and troubleshoot various technical issues.

To thrive in this role, you'll:

• Be a customer-oriented and friendly individual who can deal with occasional stressful situations.
• Have a basic understanding of technology and major desktop and mobile operating systems.
• Be interested and willing to learn about technology.
• Exhibit excellent communication and customer service skills, in person, over the phone, and over a video call.
• Be able to accomplish work efficiently, especially in an unsupervised environment.
• Demonstrate problem-solving skills to resolve technical issues effectively and promptly.

Minimum Qualifications

• High school diploma or equivalent
• UA student enrolled in the minimum of 6 credit hours, with a minimum GPA of 2.0 or a newly enrolled student.
• Experience sufficient to be able to learn skills in information technology and customer service

Preferred Qualifications

• Prior customer service experience or experience in AV or technology support

Position Details:

This position is located fully on-site on the University of Alaska Fairbanks Troth Yeddha' campus, in Fairbanks, Alaska. This is a part-time, non-exempt (hourly) student position, offering up to 20 hours per week (40 hours per week with a waiver) while school is in session. Additional hours may be available during summer and winter breaks. The starting hourly rate is $16.00 per hour, with compensation commensurate with experience and assigned work.

Special Instructions to Applicants:

This is a pooled position, and applications are reviewed as needed. Submission of an application does not guarantee review or a job offer.