Support Service Manager

Who We Are

We are Utility Services of Alaska working with Golden Heart Utility and College Utilities to bring safe and clean water and wastewater operations to Fairbanks, Alaska. Together these three companies are known as Fairbanks Sewer and Water; we are owned by Nexus Water Group.

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

• Paid Time Off
  :
  Starting at 3 weeks annually along with 11 company-paid holidays
• Health and Wellness Benefits
  :
  The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
• Retirment Plan: 401K plan with employer contribution.
• Grow With Us
  :
  Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits
  :
  Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Fairbanks Sewer and Water has an opportunity for a Support Service Manager
. This postion manageges administrative staff and is responsible for utility building maintenance.

Work Location and Schedule

This position is located in Fairbanks, AK
. Position requires a minimum of 40 hours per week (normal office hours are 8:00 a.m. to 5:00 p.m., Monday-Friday) with hours in excess of 40 per week as needed.

• Manage administrative staff to include training, supervision and project assignments.
• Direct organization, assignment, priority and completion of administrative projects.
• Responsible for insuring accurate processing and efficient flow of paperwork between this section and other departments/companies.
• Responsible for utility building maintenance and other building modifications.
• Responsible for business insurance compliance, renewals and modifications.
• Responsible for the development, review and update of utility equipment rates.
• Budgets and review vehicle fleet needs of the utility.
• Communicate effectively with SVP, President and Vice President. Administration and other department managers on all matters.
• Supervise purchasing, including review of proposed purchases and budgetary matters and serve as purchasing agent for companies.
• In Charge of ADEC loan submittals, loan reimbursements and compliance.
• Perform other activities as assigned by the Vice President / Director of Administration.

• At least four years experience in a business office with supervisory responsibilities.

• Bachelor's Degree in Business Administration, Communications or related studies.

• Developed public relations skills.
• Capable of communicating effectively in writing and verbally.
• Well organized, detail oriented, and able to manage and accomplish multiple activities simultaneously, sometimes under time constraints.
• Ability to maintain strict confidentiality.
• Effectively supervise and train staff.
• Proficient in the use of Microsoft Office/Windows based applications.
• Knowledge of wastewater and plumbing terms and general functions.

• Normal office conditions prevail.
• The work involves some walking and occasional lifting to approximate a 40-pound box.

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.