FECC Manager

The Emergency Communications Center (FECC) Manager provides executive level leadership and strategic direction for the City’s 24-hour emergency communications center. The FECC supports all 911 call processing and dispatch services for law enforcement, fire, EMS, behavioral health crisis response, Emergency Service Patrol (ESP), and other public safety partners across Interior Alaska.

This position oversees all operational, administrative, and technological functions of the Center, ensuring the delivery of high quality, reliable, and community focused emergency communications. The Manager reports to the Mayor and Chief of Staff.

• Provide vision, strategic planning, and executive oversight for all FECC operations.
• Establish priorities, goals, and performance standards aligned with City objectives and public safety needs.
• Foster a collaborative, inclusive, and high-performance workplace culture that emphasizes professionalism, innovation, and accountability.
• Lead succession planning, workforce development, and staff wellness initiatives in a high stress 24/7 environment.

• Direct day-to-day operations of the 911 Center, ensuring efficient and timely call taking, dispatching, and incident support services.
• Ensure compliance with all applicable federal and state regulations, national standards, IAED protocols, and accreditation requirements.
• Oversee emergency response coordination with police, fire, EMS, crisis teams, behavioral health partners, and regional agencies.
• Guide the development, implementation, and evaluation of policies, procedures, and best practices.

• Provide leadership for the planning, implementation, and maintenance of CAD, RMS, NG911 components, radio systems, GIS based routing, and related technologies.
• Collaborate with IT professionals to ensure cybersecurity, system reliability, data integrity, and continuity of operations readiness.
• Identify emerging technologies and modernization opportunities to enhance service delivery.

• Lead data-driven decision-making, including performance analytics, quality assurance, and reporting.
• Oversee staff training, certification, and quality improvement programs to ensure excellence in service delivery.
• Prepare and present reports, briefings, and recommendations to City leadership, governing bodies, and partner agencies.

• Serve as the City’s primary representative for emergency communications issues with partners, advisory boards, community organizations, and the public.
• Respond to inquiries from elected officials, media, and community members regarding FECC operations, procedures, and performance.
• Build and maintain strong relationships with regional and statewide emergency response partners, including behavioral health and alternative response programs.

• Lead budget development, resource allocation, procurement, and financial oversight.
• Manage human resources functions including hiring, evaluation, discipline, and conflict resolution while maintaining confidentiality and professionalism.
• Maintain accurate records, documentation, and compliance reporting.

Candidates hired must satisfactorily demonstrate these factors during a prescribed probationary period for continued employment.

• Extensive understanding of emergency communications operations, public safety systems, and 24/7 dispatch environments.
• Strong working knowledge of laws, regulations, standards, and best practices affecting 911 centers.
• Familiarity with CAD/RMS systems, Enhanced and NG911 technologies, radio infrastructure, and data security practices.
• Knowledge of crisis response models, behavioral health integration, and alternative response coordination.
• Exceptional ability to communicate complex concepts clearly—verbally, in writing, and in public settings.
• Ability to lead, mentor, and support staff with professionalism, emotional intelligence, and cultural awareness.
• Skill in managing sensitive human resources issues with discretion and…