Grocery​/Courtesy Clerk

Job Overview

Provide an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return.

Location:

Portland, Oregon (Fred Meyer).

• Handle stressful situations, communicate effectively, and possess basic math skills.
• Promote trust and respect among associates.
• Create a welcoming environment and answer customer questions about products.
• Maintain product knowledge within the department and make suggestions to customers.
• Assist with customer requests, retrieving, lifting, and locating product.
• Greet customers, help them load merchandise on the conveyor belt, bag merchandise, and thank them.
• Assist in removing customers’ merchandise from the bottom of the basket for checkout.
• Follow best practices for bagging items in various bag types, ensuring items are not damaged.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives such as inspections, cart transfers, and proper placement of go‑backs.
• Retrieve carts from the parking area using a cart strap, pushing no more than six carts at a time, and return them to designated areas.
• Understand store layout, locate products, and conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Execute, maintain, and log a legitimate safety sweep program by inspecting the entire sales floor every half hour.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards on lobbies, vending machines, restrooms, sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Collaborate with front‑end associates to encourage teamwork.
• Adhere to all local, state, and federal laws, and company guidelines.
• Ensure all merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are followed.
• Perform essential functions with or without reasonable accommodation.

• Must be able to meet the minimum physical demands of the position.
• Must be 16 or older.

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions.
• Assist with customer requests; retrieving, lifting and locating product.
• Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.
• Assist in removing customer's merchandise from bottom of basket for checkout.
• Properly and politely follow all customer requests on bagging preferences.
• Follow best practices for bagging items in various types of bags.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives.
• Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to designated areas.
• Understand store layout and have the ability to locate products and conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs.
• Execute, maintain and log a legitimate safety sweep program.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards.
• Report all safety risks or issues, and illegal activity.
• Collaborate with Front‑end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer…